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Work Background
MPDirector of Implementation
Oct. 2023Boston, Massachusetts, United StatesTurn to MP for advanced payroll and HR services, part of our suite of HCM solutions. We’ll assist your team in aligning your HR operations with your business goals to reach new levels of growth and success.
MPImplementation Manager
Jul. 2021 - Oct. 2023Boston, Massachusetts, United StatesMP is wired for HR. We combine cutting-edge, user friendly HR software with proactive, no-wait customer support and HR services that will always keep you apprised of the latest HR updates. With MP’s help, you won’t just be in compliance or pay your people on time — you can strive to meet (and exceed!) your business goals.
Workforce LogiqTechnical Delivery Team Lead
Oct. 2019 - Jul. 2021Responsible for overseeing all implementations and managing the global technical team from sales transition to program launch. Proven ability to drive successful outcomes by meeting deliverables, motivating teams, incorporating training, and recommending appropriate change when necessary.
Workforce LogiqTechnical Delivery Manager
Jan. 2018 - Oct. 2019United States• Perform current state process analysis with client and internal team when implementing Vendor Management System (VMS) for a new client or when expanding services with existing client
• Build collaborative and trusting relationship with internal and external stakeholders throughout
the implementation life cycle • Identify and document project scope; develop plan for integrating various client systems of record
• Manage technology timelines for testing, go live, and integrations • Provide recommendations and identify areas of opportunities
• Initiate custom development requests with proper documentation for scope specifications, including interfaces, invoices, and reporting needs
• Configure VMS per client requirements based on best practices; obtain UAT stakeholder acceptance
• Perform QA testing for developed requests; ensure integrations are functioning as intended; promote to production
• Attend and provide regular status updates during implementation life cycle • Assist project from sales hand off to post Go Live, transition to support
• JIRA/Microsoft Suite/Zoom/Slack/Learning Management System (LMS)
CarePoint, IncImplementation Specialist
Jan. 2014 - Dec. 2017Charleston, South Carolina Area• Preform multifaceted role as implementation specialist and project manager overseeing the lifecycle of SQL based pharmacy dispensing software • Work with client to establish a more efficient workflow by evaluating processes and providing improvement suggestions • Hold responsibility of installing, implementation, testing, training, and post Go-Live support for all new clients • Extensive coordination with third party vendor management
• Work effectively with development team to ensure software elevates client experience • Communication and interpersonal skills demonstrated through customer service/relationship management, including liaising with customers, management, staff, suppliers, and ability to communicate with individuals at all levels • In charge of selling the software, participating in tradeshows, and assisting with new development decision for future releases • Microsoft Suite/CRM/Adobe/Sales Pipeline/Learning Management System (LMS)
KSH Solutions Inc.Program Manager
Jan. 2012 - Jan. 2014Charleston, South Carolina Area• Developed and updated training tools, standard operating procedures, and Go-Live operations for the early life cycle of application virtualization on the Clinical Desktop Program under the Clinical Infrastructure Program (DOD)
• Acted as the liaison between the onsite IT staff and clinical staff for coordination of timelines
• Trained all hospital staff on new deployed software both onsite and virtually
• Participated in SCRUM framework IT support, testing, and Go-Live of the new clinical desktop
• JIRA/SharePoint/Office/Learning Management System (LMS)
BenefitfocusImplementation Consultant
Jan. 2010 - Jan. 2011Daniel Island SC• Managed and implemented high profile clients onto the SAAS benefit platform and HRInTouch communication portal
• Provided software training, onsite training as well as ongoing virtual training through the project lifecycle • Offered complete implementation roll-out experience to include: project planning, analysis of client workflows, process optimization, system configuration, functional and integrated testing, training, and post go-live customer support
• HRIntouch Portal/SAAS/Benefits knowledge, Training, Learning Management System (LMS)
Purple TroutProject Manager
Jan. 2009 - Jan. 2010• Managed the teams on building a client base, analyzing client reports, and implementing the search engine and social media optimization service
• Acted as a liaison between the clients and our technical team • Focused teams on business objectives and tracked progress to ensure project milestones were completed on time and with the desired results • Worked closely with the CEO to hire new team members, train, manage CRM, and monitor ongoing projects. • Created training manuals and page content for client postings
• Facebook Brand Page analysis, recruiting, training
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