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Work Background
Dori Moreno Business CoachBusiness Consultant and Coach
Jan. 2021South AfricaYears of corporate experience at a specialised bank and as a business owner since 2007, I am as adept at thinking strategically as I am at getting involved in designing new process flows. My ability to see the big picture or to drill down into the detail means that the result of my involvement always brings about change and innovation at an organisational, small team or individual level. I am:
a creative thinker
with a can do attitude
consistently hard working
driven to create a positive impact I can help you take your business or yourself to the next level.
Tattoo Addict (Pty) LtydCo-owner and Director
Oct. 2013 - Dec. 2022Johannesburg Area, South AfricaSuppliers of tattoo and permanent make‑up products in Southern Africa.
As owner of the business I was responsible for every aspect of running the business,including but not limited to:
Sourcing products with suppliers based in China and USA and setting up supply chain
and logistics.
Setting up systems and processes to facilitate sales of products to over 2 000 clients in
South Africa and neighbouring countries.
Set up of e‑ commerce site on Shopify with almost 20 000 products and Unleashed which was used as a stock management system and Xero for accounting purposes.
Recruitment, training and managing of up to 10 staff.
All marketing which included social media marketing, events, client communication in the form of newsletters, media interviews.
Company brand profile, development and management
Responsible for company finances, managing cash flow, VAT and tax payments and engaging with accountant on annual financial reports.
Dori Moreno PhotographyOwner
Jan. 2007 - Oct. 2013Studio and lifestyle photographer of weddings and major life milestone events such as engagements, pregnancies, birthdays.
Photographer of corporate events.
Contributor of photographs to major stock libraries including Getty, Room and Gallo.
I travelled extensively during this time to build my photography portfolio. Destinations visited include:
India
Nepal - Everest Base Camp
Botswana
Mauritius
Namibia
Japan
Spain
Vietnam
Laos
Cambodia
South Africa
Zambia
Mozambique
Zimbabwe
Tanzania - Kilimanjaro summit
Hong Kong
Egypt
InvestecHead of Banking
Jan. 2006 - Dec. 2006City of Johannesburg, Gauteng, South AfricaHead of Banking, Investec Private Bank
January – December 2006 Led the Banking Department at Investec Private Bank, managing a team of 130+ professionals and overseeing all aspects of the division’s operations. Responsible for setting budgets and targets, driving operational efficiencies, and ensuring the department met strategic and financial goals. This role required a blend of leadership, financial acumen, and operational expertise to manage a division equivalent in scale to a small business.
InvestecHead of Business Operations
Jan. 2003 - Dec. 2005South AfricaPrivate Bank Treasury UK division
Project to migrate the London based Private Bank Treasury department to South
Africa. I worked on this project in the capacity of Operations Head for South Africa.
Extensive travel between South Africa and UK was required during this time.
The project was extremely challenging due to the fact that it required a seamless
transition of operations from London to Johannesburg with no impact to clients,
simultaneously handling the sensitivity of closing down a department in one
jurisdiction and setting up from scratch in another.
This required extensive coordination with a number of supporting departments
including Private Bank IT responsible for all systems, HR responsible for all staffing
requirements, OD responsible for all change management issues, to mention just a
few.
Once the department had been set up in South Africa, I was responsible for bedding
down and day to day management to ensure operational efficiencies and excellent
client experience. Shortly thereafter, The SA Private Bank treasury department was
integrated into this business unit to form one business unit servicing clients across
both jurisdictions.
InvestecSenior Operations Manager
Apr. 2000 - Dec. 2003South AfricaInvestec Private Bank Account
A project was established to develop a new banking product that would combine
current account, debit card and credit card functionality into one product called the
Investec Private Bank Account.
This was unheard of in the banking industry at the time and did not exist. Typically
banks offered their clients cheque account and separate credit card accounts.
I was involved in most aspects of this project, all the way from the very early product
design and concept discussions to development, and finally, implementation.
This project required the ability to think at a strategic, operational and practical level.
The product was launched with great success and is today one of the cornerstone
products in the Investec Private Bank stable of products.
InvestecMiddle Management
Jan. 1997 - Feb. 2000Gauteng, South AfricaInvestec Connect ‑ A call centre set up to offer customer service to all Private Bank customers.
This department did not exist and I was part of a team responsible for project managing, recruiting, training, setting up procedures, and getting this department up and running within a specific time frame.
Once it was up and running, I stayed on in an Operational Manager role, responsible for all aspects of managing the call centre and ensuring its efficiency. This role included everything from recruitment, training, staff management, client liaison, introducing
system and process efficiencies, call centre software implementation and management.
InvestecAdministration Manager
Jan. 1994 - Jan. 1997South AfricaInvestment Management Services (division of Investec Bank) offering unit trust linked investments to target market clients.
My role in this division started off as an administrator. Within 2 years I was on the Executive Committee as Head of Administration and Operations, managing a team of up to 50 staff.
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