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Work Background
Chicago DUI AttorneysVirtual Legal Assistant
Apr. 2023Chicago, Illinois, United StatesRespond to client emails and handle inbound calls
Schedule appointments and manage the executive’s calendar
Maintain client records and contact lists
Prepare court-related filings and administrative documents
Provide first-line customer service and support
Create and send invoices, track payments, and follow up on outstanding bills
Get Staffed UpVirtual Assistant
Apr. 2022 - Jun. 2023Supported a US-based legal client
Handled email correspondence, scheduling, and calendar management
Maintained spreadsheets and digital filing systems
Provided professional customer service in a remote capacity
Assisted with legal admin and online research
RCM LettingRental Agent
Jan. 2019 - Jan. 2022Matched tenants to properties based on requirements
Handled lease documentation and communication with landlords and tenants
Assisted with property listings and rental agreements
Earthlove SACo-Owner
Nov. 2018 - Feb. 2022Garden Service:
Managed day-to-day operations of a residential and commercial garden service business
Scheduled appointments and coordinated work with clients
Supervised a team of gardeners and ensured quality control on all jobs
Performed garden maintenance services, including mowing, trimming, planting, and landscaping
Purchased and maintained gardening tools, equipment, and supplies
Handled client communication, estimates, and invoicing
Promoted the business through word-of-mouth and social media platforms
Tracked income, expenses, and submitted tax documentation
Ensured compliance with safety and environmental regulations
Provided excellent customer service to build and retain client relationships
Tools Used: Excel (for invoices), WhatsApp (client communication), Facebook/Instagram (marketing)
Achievements: Grew customer base by 50%, Maintained a 5-star rating on Google/Facebook
Online Store:
Launched and managed an e-commerce store selling [brief description of products
Handled product sourcing, pricing, inventory management, and order fulfillment
Created product listings with compelling descriptions, pricing, and images
Managed daily operations, including customer service, invoicing, and returns
Used online platforms such as WooCommerce and Takealot to manage store and sales
Promoted products through social media (e.g., Facebook, Instagram) and digital marketing
Analyzed sales data and customer feedback to improve offerings and service
Maintained accurate financial records and managed business expenses
Processed payments via PayFast, or EFT, and coordinated with couriers for delivery
Provided prompt and professional customer support via email, chat, or messaging apps
MySleepFacilitator
Jan. 2010 - Oct. 2018Scheduled patient appointments and confirmed authorizations with medical aids
Managed patient documentation and invoicing
Provided front-desk support and customer service
Tecor/SourcecomAdministrator
Jan. 2008 - Jan. 2009Created quotations, assisted sales teams, handled invoicing and client communication
Used Excel, email, and office systems for daily admin tasks
GijimaAdministrator
Jan. 2008 - Jan. 2009Created quotations, assisted sales teams, handled invoicing and client communication
Used Excel, email, and office systems for daily admin tasks
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