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Work Background
ShellLearning Capability Program Coordinator
Sep. 2023 - Jun. 2025Manila, National Capital Region, PhilippinesImplemented innovative tools and processes across multiple markets through targeted capability programs within the Mobility line of business. Effectively led change management initiatives through structured project execution and workshop delivery, driving adoption and operational improvement. Key Accomplishment:
● Led end-to-end planning and execution of the Network Development 2 workshop for 100 participants, overseeing content development, logistical coordination, and vendor management. Ensured seamless delivery and participant engagement, resulting in a 91% customer satisfaction rating.
● Orchestrated end-to-end logistics and governance for Project Rock SharePoint, managing leadership communications, weekly stakeholder meetings, and deliverable tracking to maintain momentum on design and content action plans. Directed cross-functional teams by defining clear objectives, timelines, and responsibilities—successfully advancing the project into the testing and implementation on schedule.
● Spearheaded the end-to-end redesign and content strategy of a new SharePoint platform, enhancing internal communications and enabling easier access to learning resources across the organization. Collaborated closely with local market stakeholders and subject matter experts to identify knowledge gaps, craft targeted messaging, and tailor content to diverse audience needs. Strengthened cross-functional alignment and vendor coordination through clear communication, regular sprint calls, and milestone tracking—delivering the platform on time and with high engagement.
Shell Shared Services (Asia) B.V.Network Capability Building Coordinator – Global Network Excellence Team
Sep. 2023Ensuring the successful implementation of innovative tools and processes across markets through capability programs, effectively managing change and leveraging data to maximize business value. • Spearheaded the completion of the Network Capability and Real Estate Sharepoint design and content (Project Chrysalis), transforming it into a user-friendly and intuitive platform, thereby expanding the reach of learning resources. I cultivated and strengthened relationships with SMEs by consulting them on their expertise and understanding of local markets to address their needs and help them achieve their goals, ultimately developing solutions to enhance the capability sharepoint. I also managed a third-party vendor by setting sprint calls for actions and holding them accountable of their deliverable, leading to the on-time completion of the design of the project. • I serve as the primary focal point for One Network Sharepoint (Project Rock), preparing slides for Network Leadership Team updates, leading weekly meetings and consolidating working files to ensure timely delivery of action plans for design and content. Managing the project, including leading focal points, setting up goals and timelines and ensuring the assigned tasks are completed which led to reaching testing phase on time and overall delivery of the tasks within agreed scope and timeline. •Managed the needs of the ND2 workshop by collaborating with third-party, SMEs and local participants, resulting in a 91% overall customer satisfaction rate. I provided insights for the completion of the workshop content and the program for the whole duration of the workshop. Managed logistics and accommodation for the ND2 face-to-face workshop for 45 participants, securing the most practical package for the entire duration by partnering with a third-party vendor (hotel).
ShellMobility Network Capability Building Coordinator
Sep. 2023 - Nov. 2024Metro ManilaSpearheaded the completion of the Network Capability and Real Estate Sharepoint design and content (Project Chrysalis), transforming it into a user-friendly and intuitive platform, thereby expanding the reach of learning resources. I cultivated and strengthened relationships with SMEs by consulting them on their expertise and understanding of local markets to address their needs and help them achieve their goals, ultimately developing solutions to enhance the capability sharepoint. I also managed a third-party vendor by setting sprint calls for actions and holding them accountable of their deliverable, leading to the on-time completion of the design of the project. • I serve as the primary focal point for One Network Sharepoint (Project Rock), preparing slides for Network Leadership Team updates, leading weekly meetings and consolidating working files to ensure timely delivery of action plans for design and content. Managing the project, including leading focal points, setting up goals and timelines and ensuring the assigned tasks are completed which led to reaching testing phase on time and overall delivery of the tasks within agreed scope and timeline. •Managed the needs of the ND2 workshop by collaborating with third-party, SMEs and local participants, resulting in a 91% overall customer satisfaction rate. I provided insights for the completion of the workshop content and the program for the whole duration of the workshop. Managed logistics and accommodation for the ND2 face-to-face workshop for 45 participants, securing the most practical package for the entire duration by partnering with a third-party vendor (hotel).
ShellMobility Network Insights Manager
Jan. 2021 - Aug. 2023Metro ManilaDelivered a high-impact investment case by ensuring timely and accurate Global Capex Performance reporting to Mobility Leadership. Acted as Subject Matter Expert on system readiness, enabling effective capital management across 80 markets. Key Accomplishment:
● Restructured key template fields in the Project Management system to streamline the Multi-Year Planning (MYP) project upload process, eliminating days of manual effort for Subject Matter Experts. Empowered markets with end-to-end project ownership and data accountability, enhancing overall process efficiency and project visibility.
● Enabled delivery of the highest-ever cash Capex baseload by driving strong collaboration across capital managers, market leads, finance, and period-end teams. Ensured accurate, detailed monthly Capex forecasts and reporting to support leadership decision-making. Improved efficiency by automating key steps in the Capex Master Report, significantly reducing turnaround time from 15days to 7days.
Shell Shared Services (Asia) B.V.Network Insights Manager – Global Capital Team
Jan. 2021 - Aug. 2023Delivered a world-class investment case by ensuring the timely reporting of Global Capex Performance Reporting to the Mobility Leadership team. Acted as a subject matter expert on system readiness, aiding the market in the capital management cycle. • I played a pivotal role in successfully delivering the highest-ever cash capex baseload and by establishing and maintaining strong connections with capital managers, market focal points, finance teams, and period-end process experts. I ensured that monthly Capex spending and forecasts were delivered with the desired level of detail and accuracy, translating the data into high-quality Capex reports which will be used by the leaders on their decision making. Leveraging my business and process knowledge, I improved the Capex Master Report by automating some steps, significantly reducing the time required to complete the report. • Delivered improvement of process efficiency for Multi-Year Planning in Cleartrak by amending and implementing key fields in the template, ensuring a strong project funnel and inclusion of EV plans and KPIs on a project level, eliminating 14 days for Super Users in uploading MYP projects, and empowering markets to own their data and resulted to organized and accurate capturing of MYP inputs and minimizing disruption to on-going projects. •Established and expanded deep and trustful virtual relationships across the wide network (Network Planners, IT, and NDM) acting as Subject Matter experts and providing insights on what can be improved on the end-to-end process leading the completion of the new capital management plan to transform the system.
ShellMobility Network Insights Manager – Global Capital Team
Jan. 2021 - Nov. 2024Philippines• I played a pivotal role in successfully delivering the highest-ever cash capex baseload and by establishing and maintaining strong connections with capital managers, market focal points, finance teams, and period-end process experts. I ensured that monthly Capex spending and forecasts were delivered with the desired level of detail and accuracy, translating the data into high-quality Capex reports which will be used by the leaders on their decision making. Leveraging my business and process knowledge, I improved the Capex Master Report by automating some steps, significantly reducing the time required to complete the report. • Delivered improvement of process efficiency for Multi-Year Planning in Cleartrak by amending and implementing key fields in the template, ensuring a strong project funnel and inclusion of EV plans and KPIs on a project level, eliminating 14 days for Super Users in uploading MYP projects, and empowering markets to own their data and resulted to organized and accurate capturing of MYP inputs and minimizing disruption to on-going projects. •Established and expanded deep and trustful virtual relationships across the wide network (Network Planners, IT, and NDM) acting as Subject Matter experts and providing insights on what can be improved on the end-to-end process leading the completion of the new capital management plan to transform the system.
ShellGlobal Billing Team Manager – Shell Finance Operations
Oct. 2015 - Dec. 2020National Capital Region, PhilippinesLed a high-performing team by cultivating a culture of excellence, accountability, and continuous improvement—consistently achieving strong operational outcomes. Key Accomplishment:
● Successfully led two cross-functional teams (25 staff) during a line manager’s maternity leave, ensuring seamless operational continuity and delivering two major projects on time and within scope. Took full accountability for team performance and professional development, resulting in the promotion of two team members to Assistant Billing Manager and Team Manager roles. ● Led the end-to-end design and implementation of the Real Estate Billing process within the new Real Estate Portfolio Management system, delivering a standardized strategy across 28 Mobility markets. Achieved process optimization resulting in 3 Full-Time Equivalent staff efficiency and $192K in annual overhead cost savings. ● Led the design of a sprint for the Retail Sales Transaction project using Agile methodology, redesigning end-to-end fuels and non-fuels data flows. Streamlined processes by addressing key pain points and automating critical steps, resulting in a reduction of 4 Full-Time Equivalent staff, $228K in freed working capital, and a customer experience index improvement to 9.
Shell Shared Services (Asia) B.V.Team Manager – Global Billing Operations (Finance Operations)
Oct. 2015 - Dec. 2020Manage a team by building and sustaining high performing culture while delivering operational excellence. • Implemented IFRS 16 in the Real Estate Billing team and its impact on SOAR accounts managed, as the process expert I provided process knowledge to the Reporting and Analysis team on how the RE system works in terms of postings to GL accounts and improved the review template to eliminate non-value adding information and at the same time managing the teams (R&A and GBO) ensuring their issues and challenges are addressed which resulted to a smooth transition of reconciliation of Operating and Financial expenses. •Successfully managed two team comprising 13 staff members to support another line manager on maternity leave. Despite the challenges, I maintained high performance and delivered two significant projects: First is Real Estate Portfolio Management Process & Systems being the process expert I was able to define the to-be-process for the billing team and at the same time contributed to the new process design and the strategy on how these will be implemented across the markets in Mobility which resulted to 3 FTE efficiency. The 2nd one is the Retails Sales Transaction project where agile methodology was used, I led one of the sprint where I completed the end-to-end process flow of fuels and non-fuels data. Engaged with different stakeholders (Finance Operations, Customer Ops, local market) and identify the pain points and on each process and come up with the new process flow which resulted in the automation of some of the steps, hence 4 FTE was reduced, 228K working capital and improved customer experience.
ShellTeam Manager – Global Billing Operations (Finance Operations)
Oct. 2015 - Dec. 2020National Capital Region, Philippines• Implemented IFRS 16 in the Real Estate Billing team and its impact on SOAR accounts managed, as the process expert I provided process knowledge to the Reporting and Analysis team on how the RE system works in terms of postings to GL accounts and improved the review template to eliminate non-value adding information and at the same time managing the teams (R&A and GBO) ensuring their issues and challenges are addressed which resulted to a smooth transition of reconciliation of Operating and Financial expenses. •Successfully managed two team comprising 13 staff members to support another line manager on maternity leave. Despite the challenges, I maintained high performance and delivered two significant projects: First is Real Estate Portfolio Management Process & Systems being the process expert I was able to define the to-be-process for the billing team and at the same time contributed to the new process design and the strategy on how these will be implemented across the markets in Mobility which resulted to 3 FTE efficiency. The 2nd one is the Retails Sales Transaction project where agile methodology was used, I led one of the sprint where I completed the end-to-end process flow of fuels and non-fuels data. Engaged with different stakeholders (Finance Operations, Customer Ops, local market) and identify the pain points and on each process and come up with the new process flow which resulted in the automation of some of the steps, hence 4 FTE was reduced, 228K working capital and improved customer experience.
ShellGlobal Billing Analyst/Assistant Team Manager
Jul. 2009 - Sep. 2015Manila, National Capital Region, PhilippinesConducted system testing and delivered end-to-end training, coaching, and onboarding programs to empower teams, enhance performance, and sustain operational excellence. Key Accomplishment: ● Led the Bill-to-Cash task force on Manual Billing, managing end-to-end process design and data flow alignment with Global Billing Operations standards. Delivered a detailed activity list and accounting matrix, and drove change management initiatives that improved team efficiency and achieved 95–97% first-time-right billing accuracy. ● Project-managed the largest SAP ECC6 system upgrade for Mobility’s Global Billing end-to-end processes. Led test scenario planning, coordinated Super Users across functions, and ensured compliance with legal and fiscal requirements—delivering a seamless implementation and driving $1M in cost savings for Global Billing Operations.
Shell Shared Services (Asia) B.V.Billing Analyst/Subject Matter Expert – Global Billing Operations (Finance Operations)
Jul. 2009 - Sep. 2015Perform system testing, preparing, and delivering training, coaching, and on-boarding to equip the team in maximizing their potential and sustain operational excellence. •Led the biggest GSAP ECC6 upgrade for Mobility across markets, as Subject Matter Expert in the Global Billing end-to-end process (from Polling of stocks, Billing, Accounts Receivable and Accounts Payable and Wetstock Reconciliation) I prepared the data needed such as critical scenarios for the testing, engaging Super Users from each team on the complete checklist of the end to end task of the upgrade while ensuring all aspects were considered including the Legal and Fiscal requirements of the markets, these resulted in the successful biggest GSAP (ECC6) upgrade for Global Billing Operations. • As part of the Integrated Process Plan I led the Bill to Cash mini task force focusing on the Manual Billing process, created the process and data flow, and ensuring that operation and control execution is aligned with GBO-approved standards and Work Instructions which resulted in the completion of a list of activities and corresponding accounting matrix and managing the change to the team in terms of the Ways of Working that helps the team learn and realized the impact of manual billing postings thus come with the goal of first time right in manual booking in the system.
ShellBilling Analyst/Subject Matter Expert – Global Billing Operations (Finance Operations)
Jul. 2009 - Sep. 2015Philippines•Led the biggest GSAP ECC6 upgrade for Mobility across markets, as Subject Matter Expert in the Global Billing end-to-end process (from Polling of stocks, Billing, Accounts Receivable and Accounts Payable and Wetstock Reconciliation) I prepared the data needed such as critical scenarios for the testing, engaging Super Users from each team on the complete checklist of the end to end task of the upgrade while ensuring all aspects were considered including the Legal and Fiscal requirements of the markets, these resulted in the successful biggest GSAP (ECC6) upgrade for Global Billing Operations. • As part of the Integrated Process Plan I led the Bill to Cash mini task force focusing on the Manual Billing process, created the process and data flow, and ensuring that operation and control execution is aligned with GBO-approved standards and Work Instructions which resulted in the completion of a list of activities and corresponding accounting matrix and managing the change to the team in terms of the Ways of Working that helps the team learn and realized the impact of manual billing postings thus come with the goal of first time right in manual booking in the system.
B&M Global Services Manila, Inc.Account Assistant/Billing Coordinator
Jul. 2007 - Jun. 2009Manila, National Capital Region, PhilippinesMonitors and ensures timely, accurate completion of daily work assignments using email and Finance Worklog. Handles data entry, cash and credit applications, and processes billing (prebills, drafts, finals) and adjustments in Elite Legal Billing Software. Coordinates with Billing Administrators, Secretaries, and Partners to comply with billing procedures across Europe and Middle East offices.
Peers Credit Resources, Inc. Accounting Clerk/Bookkeeper
Jan. 2004 - Jun. 2007Manila, National Capital Region, PhilippinesManaged accounts receivables and collections for five branches by processing receipts, updating ledgers, and preparing key financial reports (Monthly Collection, Aging, and Stock Inventory). Calculated penalties and outstanding balances, and maintained organized filing of customer ledgers and financing documents.
Peers Credit Resources, Inc.Accounting Clerk/Bookkeeper
Jan. 2004 - Jun. 2007Manila, National Capital Region, PhilippinesManaged accounts receivables and collections for five branches by processing receipts, updating ledgers, and preparing key financial reports (Monthly Collection, Aging, and Stock Inventory). Calculated penalties and outstanding balances, and maintained organized filing of customer ledgers and financing documents.
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