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Work Background
AT&TPremier Service Consultant
Sep. 2024Tulsa, Oklahoma, United States
MoxiWorksProject Manager - Application Support
Jan. 2022 - Dec. 2023Seattle, Washington, United StatesServed as Project Manager, demonstrating strong leadership and organizational skills, which directly contributed to the successful execution and completion of key projects.
● Managed the onboarding and branding of an extensive Real Estate technology implementation, integrating 2,000 Real Estate brokerages within 6 months, resulting in a significant $54M Annual Recurring Revenue
● Utilized project management tools such as Jira, Confluence, and Asana to prioritize workflow, evaluate work tickets, and distribute tasks to engineers, streamlining operations and enhancing productivity
● Led daily Scrum meetings, sprint planning, sprint reviews, and retrospectives, fostering collaboration and ensuring the timely completion of project milestones
MoxiWorksApplication Support Engineer
Jan. 2021 - Dec. 2022Greater Seattle AreaProvided support by escalating issues from Zendesk via Jira and Asana, delivering technical expertise on products to all teams while demonstrating a strong work ethic.
● Troubleshot software applications, ensuring that help desk tickets were resolved promptly and effectively, minimizing downtime and user disruption
● Wrote SQL queries to analyze data and identify root causes of data issues, contributing to faster resolution and improved data integrity
● Assisted the Customer Support team by handling customer service tickets and chats in Zendesk on an as-needed basis, ensuring timely and effective customer assistance
Zonar SystemsProduct Acceptance Analyst
Jan. 2018 - Dec. 2020Greater Seattle AreaExecuted comprehensive end-to-end and regression testing for new products and releases, ensuring high-quality deployments and minimizing post-launch issues.
● Troubleshot and escalated 3-10 complex application issues daily from customer support to development pods, facilitating rapid resolution and maintaining service quality
● Served as Principal Product Tester for a key project, identifying and logging 100+ critical bugs, leading to significant application improvements and enhanced user experience
● Collaborated closely with developers to translate customer-centric needs into actionable insights, ensuring that product enhancements aligned with user expectations and requirements
Exotic Metals Forming, a Division of Parker AerospaceQuality Assurance Inspector
Jan. 2017 - Dec. 2018Kent, Washington, United StatesVerified the quality of aerospace parts through inspections, utilizing visual, tactile, and precise measurement techniques to ensure strict adherence to industry standards.
● Interpreted technical drawings and blueprints, confirming that all parts met exact specifications and design requirements, directly contributing to the reliability and safety of aerospace components
● Maintained accurate and up-to-date acceptance and rejection records, ensuring thorough documentation and traceability of all inspection results for rigorous quality control
● Collaborated with manufacturing teams to address and resolve quality issues, offering feedback and recommendations that enhanced production processes and product quality
● Utilized advanced inspection tools and equipment, such as calipers, micrometers, and gauges, to accurately measure and verify critical dimensions and tolerances of aerospace parts
Obsidian VapeBusiness Owner and Operator
Jan. 2015 - Dec. 2017Spanaway, Washington, United StatesSourced and procured high-quality products for retail sales, building strong relationships with reliable suppliers to ensure a consistent supply of top-tier merchandise that met customer demand
● Managed all aspects of employee operations, including hiring, training, and daily oversight, cultivating a productive and motivated workforce that consistently delivered exceptional customer service
● Developed and implemented budgets, conducting in-depth cost analyses to optimize financial performance, ensuring the profitability and sustainability of the business
● Tracked and managed inventory with precision, maintaining accurate records to ensure optimal stock levels, reduce waste, and prevent stockouts, thereby enhancing operational efficiency
● Created and executed targeted marketing strategies, leveraging both digital and traditional channels to attract customers, increase brand visibility, and drive sales in a competitive market
Silver Wolfe ExpressBusiness Owner and Operator
Jan. 2011 - Feb. 2015Tacoma, Washington, United StatesUtilized strong time management skills to pick up and deliver truckloads of refrigerated goods, achieving a 99% on-time delivery record and consistently ensuring high customer satisfaction.
● Recorded 500K+ safe driving miles, showcasing a strong commitment to safety and precision in the long-haul transportation of temperature-sensitive goods
● Maintained high standards of quality and safety, ensuring all goods were delivered in optimal condition and adhering strictly to all safety protocols
● Managed all aspects of business operations, including route planning, scheduling, and compliance with transportation regulations, ensuring smooth and efficient logistics operations
Society for Creative Anachronism, Inc.Event Project Manager
Jan. 2007 - Dec. 2015Tacoma, Washington, United StatesLeveraged entrepreneurial skills to create and document processes and procedures, establishing a foundation for future operations and scalability.
● Managed vendor relations, contracts, site layouts, and stakeholder engagement, ensuring seamless coordination and successful event execution
● Increased event attendance by 500% over 3 years through strategic advertising and effective event management, driving significant growth and visibility
● Developed comprehensive event plans for internal stakeholders, including detailed project plans, resource allocation, and risk management strategies, ensuring smooth and successful events
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