Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasManaged Care Program Coordinator
Dec. 2012 - Feb. 2015I am a Waiver Specialist. When there are no available PPO participating providers for a members diagnosis within a certain mile radius of their home zip, they call in with a request to consider a particular specialist that they found that could treat them. I am part of the team that researches to verify that there is in fact no participating provider available. I also work responding to claim inquiries from the representatives in the claims department, basically when a policy requires precertification they double check to make sure that the members care was approved, if everything is not in order we request the records and update the cases. I am part of the central support team in the enhanced healthcare management center. (I work more than one role)