Southern Methodist University - Advanced Computer Education CenterTraining Manager
Apr. 1996 - Jun. 2007Plano, Texas, United StatesThe program’s mission was to provide advanced technology training by establishing a comprehensive framework focused on student success and engagement, achieving five key management objectives: Over 1,000 students were managed annually through structured onboarding, personalized tracking, and tailored support systems. Instructor management was another central focus, with a team of 18+ instructors recruited, trained, and mentored to deliver high-quality, industry-relevant training. The recruitment process included thorough onboarding, a "Train the Trainer" program, and professional development opportunities, including a bonus system to promote teaching excellence. Regular evaluations and feedback enabled instructors to refine their teaching methods, fostering a culture of continuous improvement. This feedback loop also extended to the curriculum, with performance data guiding the iterative refinement of courses to align with industry changes and technological advancements. The curriculum was designed with industry relevance at its core, incorporating real-world case studies, practical exercises, and group projects to enhance students’ learning experiences. A blended delivery approach, featuring classroom instruction, hands-on lab activities, and computer-based training, catered to diverse learning styles, ensuring maximum engagement and improved learning outcomes. Continuous monitoring of student progress through assessments, participation tracking, and instructor feedback allowed for timely adjustments and personal follow-ups to re-engage disengaged students. This approach ensured that the curriculum remained current, interactive, and aligned with real-world challenges in advanced technology fields.
