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Work Background
Cury ConstrutoraReal Estate Sales Consultant
Aug. 2025Rio de Janeiro, BrazilReal Estate Sales Consultant | Guiding Clients to Successful Outcomes | Expert in Buying & Selling Strategies I provide strategic advice and hands-on guidance to clients buying and selling property. My role is to leverage deep market expertise and sharp negotiation skills to manage your entire transaction, ensuring a smooth and successful process from start to finish. I am committed to delivering a seamless experience and achieving the best possible results for your goals. Let's connect and discuss how I can help you make your next move.
AutodeskSenior Digital Inside Sales Representative
Nov. 2021 - Mar. 2025Denver, Colorado, United States• Managed and directly sold to customers from inbound/outbound calls and chat associated with several lead sources. • Successfully identified customer types and needs early in the discussion to route to the appropriate area, including Direct, Named Accounts, and Technical Support. • Created, built, closed, and transacted a qualified pipeline of inbound/direct customers and transitioned qualified opportunities to the appropriate sales representative or partner. • Managed time between Inbound phone calls, chat, and outbound calls and navigated Autodesk resources to accommodate the needs of inbound customers. • Maintained in-depth knowledge of Autodesk subscription offerings, including maintenance plans, subscription offerings, Cloud Service Subscription, and Advanced Support. • Effectively closed the business and used internal tools to facilitate and process the order. • Served as a Trusted Adviser for customers, working to identify win/win situations successfully. Notable achievements while in the position included: - Promoted to senior-level inside sales representative role based on performance in the position.
AutodeskRenewal Hub Support, Customer Service Representative
Jan. 2019 - Nov. 2021Denver, CO• Leveraged expertise to support customers through inquiries, subscriptions, and returns, maintaining a book of business through relationship building and the strategic execution of support strategies. • Oversaw Renewal Team processing, utilizing SAP/Salesforce to track segments and markets while ensuring continued profitability. • Supported internal and external customers with non-access and access issues and build rapport with clientele throughout the payments and collections process while supporting customer-related actions. • Obtained in-depth knowledge of orders, opportunities, workflow, and paths. • Developed strategies to mitigate escalations while communicating in a clear, effective manner with clients and colleagues to ensure customer satisfaction. • Produced improvements in the operational business to make order submissions easier through the CCS team.
AutodeskClient Service Representative
Jan. 2018 - Dec. 2019• Led troubleshooting efforts across product lines by delivering exceptional customer service and utilizing fluency in Spanish and Portuguese to offer multilingual support and translate between clients and service representatives. • Responsible for case management and open lines of communication with the teams to retain clients and resolve issues. Notable achievements while in the position included: - Promoted to a role with additional responsibilities due to product expertise developed and the ability to build professional relationships with colleagues and clients to build a book of business. - Developed a significant knowledge base across specific tools, including Autodesk Account. - Successfully closed/resolved 2+ cases on a daily basis.
AutodeskChannel Specialist
Aug. 2017 - Feb. 2018• Followed defined procedures for assisting partners with various Channel Support idents from pre-sales support to system and training. • Oversaw case management, maintaining open lines of communication with teams to retain clients and resolve a wide range of issues. • Updated systems while working in collaboration with team members to improve the workflow and supported the teams through communication across all levels of business, working with managers to improve workflow and ensure profitability. • Compared, reviewed, and researched records within databases and performed in-depth analysis and research on data to apply rules to each record. Notable achievements while in the position included: - Successfully closed/resolved 20+ cases on a daily basis.
FGV Jr. Consulting and FinanceJunior Consultant
Jul. 2014 - Feb. 2015Rio de Janeiro, Brazil• Developed, implemented, and successfully executed projects to resolve determined issues and to improve products and services. • Performed in-depth data research while identifying issues and possible solutions with clients and drove the onboarding of products and solutions while providing support to the sales team. • Optimized sales while identifying the feasibility of developing and opening new business.
State Government of Rio de Janeiro, Brazil - Secretary of State for CultureCustomer Service Intern
Aug. 2013 - Aug. 2014Rio de Janeiro Area, Brazil• Supported the development of cultural projects while working with citizens and the cultural ministry to ensure the successful engagement of tourists and journalists. • Maintained cultural points across Rio de Janeiro, ensuring that all sites were effectively prepared to support tourism. • Oversaw the organization and scheduling of department meetings and maintained open lines of communication across all departments to support the implementation of cultural projects. • Distributed cultural maps during the World Cup 2014 installation and the international journalist reception at Copacabana Fort.
D'SlumbranteFounder
Jun. 2012 - Dec. 2014Rocinha - Rio de Janeiro e Região, Brasil• Non-profit, the idea of the event arose from the union between artists, residents, to articulate the local culture of Rocinha, from artists to residents and visitors. https://www.michelecastro.com/cultural-project
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