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Work Background
AmazonSenior Manager, Station Operations
Dec. 2020United StatesLead end-to-end operations for a multi-building Amazon Delivery Station, managing a workforce of 250+ associates and 7 direct reports across three sites. Drive performance across safety, quality, cost, and delivery by implementing standardized work practices and Lean methodologies. Achieved a 9% reduction in safety incidents, 21% improvement in quality metrics, and 8% gain in efficiency in 2024. Championed a culture of engagement and development, increasing team retention and employee engagement by 14% through structured mentorship and career growth initiatives. Delivered regional cost savings annually by streamlining project execution with Continuous Improvement Cycle (CIC) tools and Lean practices. Enhanced operational throughput by 12% and reduced costs by $450K through automation and workflow optimization projects. Improved on-time delivery rates by 26% and reduced waste by 11% over six months through data-driven process improvements. Built leadership pipeline by coaching and developing Operations and Area Managers, driving accountability and high performance. Maintained key relationships with Delivery Service Providers (DSPs) and cross-functional partners in Finance, HR, IT, Loss Prevention, and Engineering. Regularly presented performance metrics and strategic updates to senior leadership to support decision-making and network-wide initiatives.
AmazonStation Operations Manager, AMZL - Delivery Station
Oct. 2019 - Nov. 2020
AmazonOperations Manager
Jun. 2016 - Oct. 2019Avenel, New JerseyManaged daily operations at a high-volume sort center processing over 500K packages per day, achieving a 19% increase in total throughput within 12 months. Led a team of 6 direct reports and supported 500+ associates across multiple shifts, fostering high performance, accountability, and engagement. Drove safety, quality, and delivery standards by building productivity plans, tracking KPIs, and aligning operational output with customer promises. Executed cost-saving strategies that delivered $615K in annual savings and improved operational efficiency by 11% during the 2017 fiscal year. Oversaw budget planning, inventory control, and workforce training to improve readiness and reduce variability in daily operations. Collaborated with Safety, Engineering, HR, Loss Prevention, and QA to implement business-aligned process improvements across the facility. Spearheaded a Kaizen event safety focused on yard and dock operations, contributing to a network-wide annual cost savings of $25 Million.
Morristown-Beard SchoolAssistant Lacrosse Coach Girls Varsity Lacrosse
Mar. 2016 - Jun. 2016Morristown, NJAssisted the Head Coach in emphasising the value of leadership, and teamwork while creating a competitive team and a positive team culture.
Goorin Bros., Inc.Business Consultant
Sep. 2015 - Jan. 2016Newark, NJAppraised the fundamental attractiveness and risks of acquiring a manufacturing plant. Engineered Cost Accounting models to determine the most appropriate post-acquisition actions based on cost efficiency and capability of the current staff and equipment. Detailed plans for executing strategy through people, including assessment of employee leadership capabilities and identification of competencies.
Robert Stewart IncPlant and Operations Director
Sep. 2007 - Jun. 2015Optimized quality control by initiating and heading Lean Manufacturing process implementation. Gained maximum output and increased process efficiency by securing grant from State of New Jersey to retrain staff. Ensured quality work and maximized operational capacity of plant by employing retraining and accountability for manufacturing and quality employees. Worked closely with 3PL Partners to insure timely product distribution and overall management of companies inventories to insure customers of a seamless experience. Bolstered business performance by building success-driven, accountable culture within organization. Refined brand image by representing company in meetings with high-level clients, investors, and business partners.
Hudson Import CompanyConsultant/Owner
Jan. 2006 - Jun. 2007Greater New York City AreaProvided consulting services to clients who import fine jewelry from Asia. Oversaw production, quality assurance, order fulfillment, shipping and customs clearance.
Ken Craft IncProduction Manager
Jan. 1999 - Dec. 2005Greater New York City AreaPlaned and directed the entire production activity of the company, conduct employee performance evaluations, weekly safety meetings, ensure all safety and quality measures were adhered to during production process, and enable proper utilization of resources, and reducing waste.
International Bullion Brokers (USA) Inc.Licensed Product Manager
Jan. 1996 - Dec. 1998Greater New York City AreaResponsible for the leadership and overall direction of the Licensed Product Division at a privately held, fine jewelry, manufacturer and importer. Led the entire product development cycle from initial concept and management approval through the full-scale roll out.
International Bullion Brokers (USA) Inc.Marketing Manager
Oct. 1994 - Jan. 1996Greater New York City AreaResponsible for developing strategic business plans, innovative product offerings, training sales teams, developing product pricing and distribution channels, launching advertising and marketing campaigns.
Em Jay Sales Company, Inc. New York, NYIndependent Sales Representative
Jun. 1990 - Sep. 1994Greater New York City AreaIndependent sales representative for several fine and costume jewelry manufacturers both domestic and overseas. Accountable for $2.5 million sales in a nationwide territory. Developed new business with specialty and regional department stores. Increased territory sales from $850,000 to $2.5 million. Managed all aspects of account management, sales, customer service and line maintenance
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