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Work Background
Technical Advisor
Itechwx Ltd.,Technical Advisor
Aug. 2023Vietnam, Ho Chi Minh CityTrained and mentored new support engineers to deliver exceptional customer service Acted as a go-to for complex support cases, helping resolve issues efficiently while maintaining a customer-first approach. Supported QA efforts, coached agents based on feedback, and contributed to improving internal processes and support documentation to enhance team performance and consistency.
Customer Service/ Sales Team Lead
Green Packaging Ltd.,Customer Service/ Sales Team Lead
Mar. 2022 - Jun. 2023VietnamLed a team of customer service representatives to deliver exceptional support across multiple channels, monitored team performance, provided coaching and feedback, and ensured adherence to quality standards. Handled escalated issues, implemented process improvements, and worked closely with management to enhance overall customer satisfaction and team productivity.
Customer Support Agent, Sales
Viet My EnglishCustomer Support Agent, Sales
Jan. 2021 - Feb. 2022Vietnam, Ho Chi Minh CityProvided timely and professional assistance to customers via phone, email, and chat, resolved inquiries and complaints with empathy and efficiency, ensuring high levels of customer satisfaction. Maintained accurate records of interactions, followed up on open issues, and contributed to a positive customer experience by delivering clear, helpful, and friendly support.
Customer Support/Sales Agent
Smartbridge Ltd.,Customer Support/Sales Agent
Sep. 2018 - Dec. 2020Vietnam, Ho Chi Minh CityAssisted customers via phone, email, and chat by resolving inquiries and providing accurate information. Ensured a positive customer experience and consistently met service targets.

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