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Work Background
Urban Air Adventure ParksDirector of Operations
Aug. 2022Greater Tampa Bay Area
Urban Air Adventure ParksGeneral Manager
Dec. 2019 - Aug. 2022Tampa/St. Petersburg, Florida Area
Purple Square Management Co.Area Supervisor
Sep. 2018 - Apr. 2019Clearwater, FloridaProvide oversight to 30 franchise owned QSR locations, with a primary focus on growing revenue and improving operations during the afternoon/evening day part
Work with teams to provide an outstanding guest experience through the adherence to brand standards and policies
Coach and develop team members, identifying those with growth potential
Maple Family CentersGeneral Manager
Sep. 2013 - Jan. 2018Facilitate and supervise day to day operations.
Customer retention and development.
Supervise and rate performance of a team of subordinate managers and 30+ employees, including scheduling, performance reviews, training and customer service.
Inventory control
Managed all departmental purchasing
Managed Accounts Payable & Accounts Receivable Increased total revenue and gross profit in excess of 20% in 2014
Built upon initial success with an increased focus on improved training and more clearly defined procedures, which led to a total increase of 38% in total revenue and 35% in gross profit from 2014 – 2017
Improved staff training also led to company-best customer service scores in 2015
AMFGeneral Manager & District Training Manager
Mar. 2007 - May. 2013Clearwater & Tampa, FloridaSuccessfully train company personnel for advancement from within.
Prepare and implement financial plans and departmental budgets, including cost controls. Implemented and monitored new procedures for all departmental operations; including food service & liquor operations, which allowed for bottom line growth every year from 2007 - 2013
Increased total revenue 4% and operating cash flow 5% within the first 2 years.
Became first business leader to show revenue growth at Clearwater location in over 10 years due to improvements in revenue generation and customer retention
Location won Customer Service award in 2010 with 94% customer service rating, achieved through one on one staff coaching designed to ensure customer satisfaction
SCHUMACKER & COMPANY, INC.General Manager
Jul. 2001 - Mar. 2007Miami, Florida & Fort Worth, TexasMulti-unit Management of additional facilities in the chain
Successfully developed in-depth training procedures to ensure all managers and staff are in compliance with policies and procedures of our company.
Prepare and implement quarterly financial plans and departmental budgets, including cost controls to improve revenue and increase penetration into our trade area.
Marketing, including designing and preparing advertisements.
Improved transactional efficiency by focusing on operational execution.
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