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Work Background
BI IncorporatedCase Specialist
Sep. 2024 - Jan. 2025Jacksonville, Florida, United StatesProvided case management support for participants enrolled in the Intensive Supervision Appearance Program (ISAP), ensuring compliance with program protocols. Conducted regular check-ins with participants, reviewed case files, and documented updates using internal systems. Educated participants on program expectations and monitored adherence through scheduled appointments and electronic monitoring tools. Installed and troubleshooted ankle monitoring devices and assisted participants with the supervision mobile application. Collaborated with the Program Manager and Case Managers on participant progress, reporting, and day-to-day case coordination. Handled sensitive participant information, maintained accurate records, and ensured timely submission of required documentation. Played a key role in transitioning participants between supervision levels and updating agency records accordingly. Maintained open communication with stakeholders and law enforcement partners, supporting overall program integrity and participant accountability.
BI IncorporatedAdministrative Assistant
Oct. 2018 - Sep. 2024United States
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