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Work Background
Michigan MedicinePatient Services Intermediate
Feb. 2019Ann Arbor, MichiganIn my current role at Michigan Medicine, I am a patient services intermediate. In this role, I work directly with a team of surgeons in the Department of Urology, scheduling their OR cases and managing their OR schedulers. I underwent LEAN training to implement more efficient practices and processes within the department. I additionally work directly with the Clinical Administrator of the Department of Urology on a variety of administrative projects. Among which, I assist in monitoring OR utilization across the department, I pull and compile data for monthly department meetings, and I develop copy for the external website clinic pages, to name a few.
Michigan MedicinePatient Services Associate
Oct. 2017 - Feb. 2019Ann Arbor, MIAs a patient services associate, I continued to work with health care providers across the entire Rogel Cancer Center at Michigan Medicine. Again, excellent customer service and patient care was at the center of my role. Serving as a float, I transitioned seamlessly from check in to check out, from assisting with administrative work to overseeing the infusion schedules. I additionally joined the newsletter team at the newly opened Brighton Center for Specialty Care, overseeing the formatting, layout, and overall design of the monthly eNewsletters.
Michigan MedicinePatient Services Assistant
Mar. 2017 - Oct. 2017Ann Arbor, MIAs a patient services assistant, I worked directly with health care providers to schedule their patient's upcoming appointments, with excellent customer service, both internally and externally, as the focus. During this time, I additionally gained the responsibility of reorganizing provider's clinic schedules, rescheduling patient appointments, and maintaining easily-accessible information at the check out desks.
Zingerman'sMarketing Assistant- Zingerman's Bakehouse
Jun. 2016 - Mar. 2017Ann Arbor, MIAs the Marketing Assistant, I worked closely with the Marketing Manager of Zingerman's Bakehouse, as well as the team of marketers at the Zingerman's Community of Businesses. I managed the Facebook and Instagram accounts, writing custom content for each, as well as writing for the blog. I additionally assisted in the development of a cohesive marketing strategy centered around the Bakehouse's 25th anniversary.
Zingerman'sRoadshow Team Member- Zingerman's Roadhouse
Oct. 2015 - Jun. 2017Ann Arbor, MIFrom 2015 to 2017 I worked on the front lines at Zingerman’s Roadshow, providing exceptional customer service that Zingerman's has become known for. I additionally served on a team to manage the Roadshow's Instagram account, encompassing photography, copy writing, organizing, scheduling, and general monitoring of the account.
JAMCO ConsultingSocial Media Specialist, Founder
Aug. 2015Greater Detroit AreaI founded JAMCO Consulting in 2015 as a means to pursue my enthusiasm for marketing in an increasingly digital society. As a company, we encompass social media marketing, website design and development, graphic design, original content creation, and business coaching, with a specific focus on marketing & advertising.
Robotic PeacockFreelance Writer, Editor
Aug. 2015 - Aug. 2017Greater Detroit AreaFrom 2015 to 2017, I served as a freelance writer for Robotic Peacock, an online publication with a focus on electronic dance music. I became intimately familiar with WordPress, as I managed and published my own articles. I additionally assisted in social media marketing, focusing primarily on Facebook and Twitter.
Magnetic Magazine & Agency GroupDetroit Correspondent, Journalist
Jun. 2015 - May. 2017Greater Detroit AreaFrom 2015 to 2017, I served as the Detroit Correspondent for Magnetic Magazine. As the Detroit Correspondent, I covered all festivals, shows, events, and releases in the metro-Detroit area. A few highlights includes my interview with Juan Atkins, one of the "fathers" of Detroit techno and my coverage of one of the largest techno festivals (Movement). All of my articles are available online at:
http://www.magneticmag.com/author/natasha-mason/
Aqua-Tots Swim SchoolsMarketing Manager
Dec. 2014 - Oct. 2015MichiganAs the marketing manager for Aqua Tots Swim Schools of Michigan, I coordinated with the corporate offices to maintain a consistent global brand, communicating information and campaigns to my marketing teams at each franchise location. I built the Michigan franchise's presence on social media platforms including, but not limited to, Facebook, Twitter, Instagram, and Google+, seeing an exponential increase in visibility and engagement. From 2014 to 2015, Aqua Tots Swim Schools of Michigan saw an overall growth in member enrollment by 20%.
Goldfish Swim School Franchising, LLCMarketing Coordinator, Supervisor
Nov. 2013 - Dec. 2014Ann Arbor, MichiganFrom 2013 to 2014, I served as the Marketing Coordinator at Goldfish Swim School in Ann Arbor. During this time, I planned, advertised, and orchestrated all facility events, increasing member participation by 180%. I re-branded the Ann Arbor franchise's image through strategic partnerships and staff volunteering, as well as participation in and sponsorship of local events. During this time, membership enrollment stabilized, with an overall growth of 12.7% from 2013 to 2014.
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