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Work Background
GEICOCustomer Service Representative
Nov. 2020 - May. 2024
Lock City WoodworksSmall Business Owner
Sep. 2020Lockport, New York, United States
The Chapel, Buffalo NYWorship Leader (Volunteer)
Sep. 2015Buffalo/Niagara, New York AreaI serve as a volunteer worship leader with The Chapel, a Buffalo-based multi-site church with a primary campus in Getzville, NY and 3 satellite locations in Lockport, NY, Cheektowaga, NY, and Niagara Falls, NY. My responsibilities currently include leading worship with a team of volunteer and staff worship leaders 2-3 times each month at the Lockport campus, scheduling personnel via Planning Center, providing constant communication between the staff team and my team of volunteers to ensure that everyone is on the same page, and ministering to my team of volunteers by ensuring that they feel both supported and celebrated.
Lockport Alliance ChurchDirector of Small Groups
Jan. 2012 - Dec. 2014Lockport, NYAs the volunteer Director of Small Groups, it was my responsibility to oversee approximately 30 small group leaders and hosts. This would involve scheduling quarterly gatherings for the purpose of team building, training, and encouragement. It would also include reviewing available small group curriculum to determine what curriculum was no longer needed, if any resources for a particular curriculum were in need of replacement, and ordering new curriculum. I would also be responsible for overseeing the budget for the year and providing annual reports to the pastoral staff and ministry board.
GEICOInside Security Investigator (SIU)
Jan. 2011 - Nov. 2020Getzville, NYFraud Investigations – investigation of claims with various concerns that could potentially indicate fraudulent activity.
Recorded statements via telephone with subjects to obtain information necessary in verifying if there was a reasonable suspicion of fraud. information that is utilized in the mitigation of injury claims.
Received my SCLA designation for Claims Law from the American Education Institute.
Received my Yellow Belt Certification through Lean Six Sigma.
GEICOMassachusetts Telephone Claims Representative 1
Sep. 2009 - Jan. 2011Getzville, NYCoverage and liability investigations.
Handling of both Medpay and PIP claims.
Drafting of denial and disclaimer letters.
Negotiations with other insurance companies regarding liability.
GEICOClaims Service Representative II
Feb. 2009 - Sep. 2009Getzville, NYHandling of claims with shared liability.
Conducting recorded interviews with insureds and claimants in an effort to determine liability. Drafting letters to insureds and claimants explaining the liability decisions made.
GEICOClaims Service Representative
Apr. 2007 - Sep. 2009Getzville, NYClaims handling from initial loss report to claim closure.
Lockport Alliance ChurchWorship Leader
Jan. 2007 - Dec. 2014Lockport, NYI served as 1 of 3 volunteer worship leaders at a church of approximately 300-350 people and worked in conjunction with the pastoral staff and the worship committee to plan Sunday morning services and special services. The service planning would involve choosing the music based on the theme of the week, determining the proper flow for the service, and scheduling personnel. Responsibilities would also include determining song arrangements, leading band practices, and leading worship every other Sunday from acoustic guitar.
Salmon Creek Community ChurchWorship Team Director
Jan. 2004 - Dec. 2007Rochester, New York AreaAs a volunteer Worship Team Director, I worked in conjunction with the lead pastor and the programming team to plan Sunday morning services for a small church plant of 50-100 people. Responsibilities included scheduling and leading regular practices, song selection based on the sermon topic, seeking out new music, offering feedback to personnel, developing personnel, discipleship, and leading the music portion of the Sunday morning worship service both vocally and via acoustic guitar.
Heritage Christian ServicesDirect Support Professional
Jan. 2003 - Dec. 2007Rochester, New York AreaWork with individuals with developmental disabilities that included skill teaching, documentation, relationship building, advocacy, going to medical appointments, ensuring that the appropriate diet guidelines are being followed, conflict resolution that utilized both verbal and non-verbal techniques, and general assistance with everyday tasks. Duties also included administering medications, first aid, checking vital signs, and checking weights.
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