EzugiHead of IT Business Operations (remote)
Feb. 2019- Started as the first DevOps hire and grew the role into a full IT department covering IT Support, Security, DevOps, ProdOps/SRE and NOC.
- Led 22 people across 5 IT functions, including 5 direct reports, 17 technical specialists and more than 30 vendor or external partners.
- Managed more than EUR 25M across several years, covering IT roadmaps, budgets, vendors, infrastructure, security priorities and operational improvements.
- Reduced 2026 run-rate costs by EUR 300,000 through infrastructure re-architecture and IT operating model changes.
- Delivered recurring 15 to 25% annual cost savings through infrastructure optimization, vendor negotiations, technology consolidation and better cost control.
- Improved platform performance by moving standalone applications to scalable cloud platforms and tuning infrastructure, CDN usage and databases.
- Reduced platform load from 12s to 5-6s and improved load times by 40-50%.
- Rolled out ISO 27001, improved ISMS and PCI-DSS controls, and reduced security incidents and findings by 35 to 40% year over year.
- Designed and executed BCP/DR improvements for mission-critical services.
- Led modernization across source control, CI/CD, cloud infrastructure, security tooling and delivery automation in a regulated technology environment.
- Personally designed, built and operated IT Framework, a python and kubernetes-based IT automation framework using Jira, PagerDuty, Slack, cloud cost APIs, FinOps intelligence, Procurement process automation, Claude agents and MCP.
- Automated worklog reporting, on-call calculations, asset expiry tracking, expense processing, cloud audit tickets and operational follow-up.
- Maintained 100% team retention for years through mentoring, growth planning, clearer ownership and practical technical leadership.