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Work Background
Concord Hospital Health SystemApplication Analyst III/ PMP
Mar. 2024Concord, New Hampshire, United States
Concord Hospital Health SystemApplication Analyst II
Dec. 2022 - Mar. 2024Concord, New Hampshire, United States
Concord HospitalInformatics Testing Coordinator
Oct. 2021 - Dec. 2022United States
Concord Hospital Health SystemRehabilitation Program Coordinator
May. 2015 - Oct. 2021Provide administrative support to directors, managers and staff, generate reports, schedule appointments, draft and revise forms and manage special projects. Troubleshoot hardware, connectivity and application issues as department liaison to the information technology services department. System administrator for department electronic medical record and databases; create and manage user accounts, monitor performance, recreate user issues and provide documentation to application analyst. Coordinate department level planning and training for the implementation of new software and application upgrades.
Develop and maintain technology training materials and support documentation. Timekeeping and bi-weekly payroll submission with Kronos and Workday for 80 plus employees. Instruct employees on department processes and software systems in individual or group sessions. Plan, execute and finalize projects in accordance with charter objectives, deadlines and budget. Facilitate discussions, decision making and conflict resolution with key stakeholders. Utilize LEAN and Six Sigma methodologies to streamline processes and eliminate waste. Engage in committees related to process improvement and systems development.
Concord HospitalLicensed Nursing Assistant/ Monitor Tech/ Health Unit Coordinator
Jul. 2010 - May. 2015United StatesProvide ADL’s and obtained vital signs for admissions and patient population on the Telemetry Care Unit. Managed the nursing station area; including greeting visitors and responding to telephone and in person requests for information. Helped design electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Analyze and interpret cardiac arrhythmias throughout a twelve-hour shift. Handle multiple admissions and discharges simultaneously. Assign and manage bed assignments for oncoming shifts. Knowledge of Microsoft applications. Timekeeping and bi-weekly payroll submission with Kronos. Keeping a running inventory of the unit’s supplies and placing orders with Horizon Supply Source and Officemate daily.
Implemented new forms and resources used by the nursing staff. Assisted in staff schedules.
Elliot HospitalResource Licensed Nursing Assistant/ Unit Secretary
Sep. 2008 - Jun. 2010United StatesAssisted patients with multiple chronic diagnoses.
Performed and documented patient vitals for a floor for 25 patients per shift. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper body mechanics and safety of patients. Partnered with team of registered nurses to ensure over all wellbeing of all patients. Actively participated in unit based quality assurance program. Often commended for maintaining safety, respect and dignity of staff and patients. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Implemented new floor assignments based on evaluation of staffing requirements. Coordinated with doctors and registered nurses to develop care plans for patients. Simultaneously served as lead licensed nursing assistant and unit secretary of an inpatient and outpatient oncology unit. Timekeeping and bi-weekly payroll submission with Kronos. Headed onboarding process for new nursing staff.
Maine Medical CenterCertified Nursing Assistant/ Receptionist
Jun. 2007 - Aug. 2008Portland, Maine AreaDrafted meeting agenda, supplied advance materials and executed follow-up for meetings and team conferences. Maintained and up to date department organizational chart. Made copies, sent faxes, developed spreadsheets, faxed reports and scanned documents. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment.
Taylor Community CtrLicensed Nursing Assitant
Apr. 2006 - Sep. 2008Laconia, NH Assisted patients with multiple chronic diagnoses.
Performed and documented patient vitals for a floor for 25 patients per shift. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of team to ensure proper body mechanics and safety of patients. Partnered with team of registered nurses to ensure over all wellbeing of all patients. Actively participated in unit based quality assurance program. Often commended for maintaining safety, respect and dignity of staff and patients.
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IT Tier 1 Support @ University Hospital of the West Indies