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Work Background
Glover Apothecary & Candle Co. LLCOwner
Feb. 2022Washington, District of Columbia, United StatesApothecary & Candle Co specializing in body & home care to elevate the senses.
The Brookings InstitutionInvestment Office Manager
Jul. 2021 - May. 2023Washington, District of Columbia, United States
The Brookings InstitutionInvestment Office Coordinator
Mar. 2012 - Sep. 2023Washington, DC
NACCASLegal Administrative Secretary
Jan. 2006 - May. 2011As the Legal Administrative Secretary, I assist the Director and Research Specialist of the Government Relations & Legal Department, I am the point-of-contact for Federal & Health State Boards for information assistance and notification of accrediting changes of institutions that Commission oversee, and lead administrative supervisor of legal administrative assistant and legal intern. Other duties include proofreading & editing of annual company Handbook & Higher Education Directory, collecting statistical data for Quality Control Studies conducted by organization, training administrative staff in government relations and accreditation from a legal perspective, maintaining administrative support for all divisions of organization, event coordination for workshop & quarterly Commission conferences, answering telephones, making appointments, and second administrative back-up to the Executive Secretary and the Production Mail Specialist.
FEMASubject Matter Expert
Sep. 2004 - Nov. 2005As a Subject Matter Expert, I supervised and walked the call center to assist with difficult applicants, answer any challenging problems and questions for HSS, monitor call center status board and network, and report to Head Lead and/or Supervisor for daily and weekly updates on call center. As an HSS, I conducted scripted telephone interviews with applicants, enter information and register applicants for disaster assistance into NEMIS database, refer applicants to appropriate disaster assistance programs, community resources, and/or other Federal, State, and local agencies, and provide base information and explanation of Housing Assistance and Other Needs Assistance programs.
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