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Work Background
WiproSenior UX Designer
Dec. 2024Dallas, Texas, United States• Led design solutions to enhance process scalability, software responsiveness, and
multichannel consistency for mortgage servicing.
• Conducted comprehensive user testing, including end-user and stakeholder interviews, job
shadowing, and detailed usability analysis, resulting in streamlined mortgage processes with
custom-built, AI-driven resources.
• Utilized tools such Adobe CC, and Figma for prototyping and design system creation.
Lowe's Companies, Inc.Sr. UX Designer
May. 2024 - Dec. 2024United StatesAs a Front-End User Interface Designer, I specialized in delivering tailored ServiceNow solutions that enhanced productivity and added strategic value across logistics, human resources, and enterprise workflows. To drive advanced, user-centered problem solving, I conducted fact-finding interviews, usability audits, developed flowcharts, journey maps, and prototypes to transform complex user needs into streamlined, actionable technologies within ServiceNow. My contributions included creating and curating pathways for intuitive knowledge base articles, customized landing pages, dynamically targeted microsites, and empathetic AI self-help chat dialogue flows, all meticulously designed to optimize user engagement and satisfaction. Leveraging advanced expertise in Figma. as well as, HTML5, CSS3, JavaScript, I crafted scalable interface prototypes supported by robust custom design systems that ensured innovation, consistency, and strategic alignment. Dedicated to streamlining processes and elevating productivity, I delivered impactful solutions that empowered organizations to achieve their objectives with precision and efficiency.
BoeingSenior UX Designer
Aug. 2022 - Sep. 2023United StatesLead designer for aircraft maintenance, quality certification and safety data lake utilities and data visualization tools. Collaborated with stakeholders and other end users to implement best practices of data utilization to improve their performance and the value of the analytics needs for expandable ServiceNow configurations. Design and configure ServiceNow Performance Analytics modules to collect, analyze, and visualize data to drive data-based decision-making. Defined key performance indicators (KPIs) along with the design system for aviation based safety and quality metrics to capture, track and visualize specific data points for live streamlined ServiceNow processes and presentation. Low and high fidelity prototyping of custom dashboards created to visual and interact with the data was done so in Figma and implemented with by front end development in IBM Cognos with HTML 5, CSS 3, and javascript.
AT&TUser Experience Designer
Jan. 2022 - Aug. 2022Southfield, Michigan, United StatesResponsible for modeling and formatting content into emphatic and impactful intelligent user solutions for retail sales and customer service automated self-help solutions interfaced by voice commands and chat. Tailored responses across unified experience channels (web, mobile, social media) and designed specific messaging, notifications, and taxonomies targeted to assist the user in product choices and concerns. Created and edited prototypes for content contributions to help communicate UI/UX ideas in Figma to end users and stakeholders. Prototypes consisted of creating natural dialog flows, neural networks, wireframes, templates, and design systems that clearly convey a conversation architecture to our engineering developers. I also assisted the team with multiple points of user research and testing with the utilization of conditional quantitative data, interviews, comparisons, and analysis.
Ford Motor CompanyProduct Designer
Jun. 2020 - Dec. 2021Dearborn, Michigan, United StatesUser experience, usability, and accessibility product design management, subject matter expert, liaison, and consultant. Front end web design. Internet marketing layout and design.
Ford Motor CompanyVisual Communications Specialist
Jan. 2020 - Jun. 2020Dearborn, MIResponsible for the design of creative corporate communication and marketing materials for print or screen interaction. Communication pieces and multimedia were created with processes such as storyboarding, wireframing, technical illustration, and prototyping along with the processes to publish and print documents and books. The informational design elements, layouts, presentations, and other multimedia were created to successfully communicate the value for future automotive engineering to stakeholders, publishers, and consumers. Industry standard tools to create the design elements and layouts were utilized such as Adobe Photoshop, Indesign, illustrator, XD and PowerPoint.
HCL TechnologiesSenior Technical Lead
Sep. 2019 - Feb. 2020Farmington Hills, MIResponsible for the direction of responsive web components and applications in the financial private sector. The various applications were customized for personable user integration with flexible mobility screen size display and usage. Visual communications for design direction was done so with flow charts, diagrams, wireframes, prototypes with presentation tools such as Microsoft Visio, Excel; Sketch, InVision, Adobe Photoshop and Adobe XD. The development and testing was done so utilizing ASP.Net MVC. Work detail utilized web technologies such as HTML5, CSS3, JavaScript, VUE Js, Azure Dev Ops, and Rest APIs on an Oracle SQL database.
Mercedes-Benz Financial Services USA LLCSenior UX Designer
Oct. 2018 - Sep. 2019Farmington Hills, MIResponsible for the direction of the user experience, the development, maintenance, cross integration and testing for an interactive customer service chat environment utilizing IBM Watson Assistant for cognitive human-computer interaction and machine learning within a scaled agile environment. Personalization, integration and testing was implemented with AI and IOT concepts with machine learning components such as Soul Machines and automated testing scripts. Utilized technical illustration by way of flow charts, diagrams, wireframes, prototypes and other presentation materials to communicate design direction. Work detail utilized software and web technologies such as Adobe Photoshop, Illustrator, Dreamweaver; Microsoft Visio, Excel; Sketch, InVision; HTML5, CSS3, JavaScript, and the IBM BlueMix Cloud for the Watson Library Interface & API.
FCA Fiat Chrysler AutomobilesLogistics Specialist
Oct. 2015 - Apr. 2019Sterling Heights, MI
RaytheonGraphic Artist
Apr. 2015 - Mar. 2016Developer of creative UI/UX for interactive learning web applications and courseware for corporate, military, and government instruction. Work detail included content creation and editing, creating front-end user interface components, video and photograph manipulations, as well as, 2D and 3D designs and technical illustrations. testing, and delivery. Designs were created with Adobe Photoshop, Illustrator, HTML5, CSS3, JavaScript, Articulate Storyline 2, and AEM, CMS/LMS, and GitHub.
DP Marketing StrategiesContract Graphic Artist
Jan. 2015 - Jan. 2016Designed online web UX and UI for responsive networking campaigns. Responsibilities also included creating brand awareness media pieces for online distribution. Flow charts, wire frames, and mockups utilized to illustration design direction was done so with Adobe Photoshop, Illustrator, Flash, HTML5, CSS3, JavaScript, Node, Angular Js, Social Media ads, SEO, and Mail Chimp.
Michigan Roundtable for Diversity and InclusionWeb & Graphic Designer
Mar. 2012 - Dec. 2013Greater Detroit AreaResponsibilities included creation of web UI / UX. Development and maintenance of social media web applications. The general focus of web representation, visual communications and media for marketing and publications was created for print, web, audio and video, to market the support and representation for campaigns in the various areas of social justice. Responsive web design and development conducted with CMS, AEM, Drupal, JavaScript, HTML5, CSS3, PHP, MySQL, LAMP, Node, and Github.
VKI Personal DevelopmentSR UX DESIGNER & MARKETING DIRECTOR
Feb. 2010 - Sep. 2019Greater Detroit AreaDesigned, developed, managed, and maintained the UX and UI for responsive web, email, and social media marketing campaigns. Work detail also included brand design, visual communications and advertising design. Adobe Photoshop, Illustrator, Flash, HTML5, CSS3, JavaScript, Node, Angular Js, Social Media ads, SEO, and Mail Chimp was used for content creation and web media.
Amaze Interactive LLCContract Graphic and UX Designer
Nov. 2007 - Aug. 2019Bloomfield Hills, Michigan, United StatesUsed creative skills and organization principals for photo editing, restoration, color correction, image manipulations, digital illustrations, layouts, and typography. User interface design and development within the technologies of HTML, CSS, Javascript, PHP, and MySQL
ServiceMasterNeighborhood Marketing
Jan. 2006 - Dec. 2007Ann Arbor, MIPromoted the utilization of lawn care and landscaping products as an essential to home maintenance and improvement.
YellowbookSales Associate
Jul. 2005 - Jul. 2006I excelled in creating adequate systems to produce outside direct sales results for marketing of businesses representation in major business and residential directories. I was also the creator of visual communications and marketing material for the account publications in my direct responsibility.
Spa EuphoriaGraphic Artist
Apr. 2004 - May. 2006Greater Detroit AreaDesign and developed media materials for web for print, and video. Media created was intended to promote and improve the customer experience. Produced avenues for campaign direction in the development of advertising and marketing materials, from conception to completion, planned by way of flow charts, wire frames, mock-ups and prototypes. Responsibilities also included formal brand development and promotion via visual communications induced online advertising, point of sale, and signage. Adobe Photoshop, Illustrator, Flash, HTML5, CSS3, JavaScript, Node, Angular Js, Social Media ads, SEO, and Mail Chimp was used for content creation and web media.
Sun RhythmsContract Freelance Graphic Design
Sep. 2002 - Feb. 2019Designer and producer for marketing and visual communications solutions for internet user experience and print advertising media. Main marketing responsibilities were to create web portals, search optimization, and social media or email advertising, brand awareness and promotion with various supportive printed advertising such as pamphlets or posters. Responsibilities also revolve end user needs assessment, project management, customer service, and a direct interpretation and implementation of design standards found in design trends, IOT, and web standards leaning toward sound results in satisfactory and successful user experience ideals. Utilized communicative tools to illustrate design direction such as wireframes, storyboards, flow charts, diagrams, mockups, or prototypes. Utilized industry standard tools and technology such as, Adobe CC, Sketch, InVision, HTML5, CSS3, JavaScript, jQuery, Node, Angular, Social Media, CMS, LMS, AEM, Drupal, Joomla, Wordpress, mySql, SQL, MS sqlserver, PostGre, and SEO.
Kirby CompanySenior Sales Associate
Sep. 2002 - Aug. 2004Ann Arbor, MIPromotions and distributions of Kirby Home Care System and relative and supportive home care products. Distributions were performed by way of direct outside sales, inside sales, and referral.
Eastern Michigan UniversityGraphic Artist / Photographer
Sep. 2000 - Oct. 2004Ypsilanti, MichiganCreated print advertising design for local, national, or global companies, and organizations looking to inform students and faculty and gain consumers and participants. Marketing materials were created with Adobe Photoshop, Illustrator, and Pagemaker.
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