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Accenture SongProduct and Experience Manager
Oct. 2023Riyadh, Saudi ArabiaGuided digital transformation initiatives, leading product strategy, experience design, and delivery while advising clients on product ideation, definition, and implementation to improve performance.
Accenture SongExperience Lead
Jun. 2021 - Oct. 2023Toronto, Ontario, CanadaDirected large-scale financial, insurance, and aviation engagements through service design, product vision, and MVP delivery, evolving experience design practices and leading teams in research and implementation.
Fjord, Part of Accenture InteractiveSenior Service and Experience Designer
Jan. 2018 - Jun. 2021Toronto, Ontario, CanadaManaged discovery processes, service mapping, and UX/UI delivery for enterprise clients, leading design activities from research through implementation while improving delivery speed and generating revenue.
FjordService and Experience Designer
Mar. 2015 - Jan. 2018Toronto, Ontario, CanadaDelivered end-to-end service and UX flows for B2B/B2C platforms across telecom and government sectors, implementing agile UX practices and creating detailed documentation for effective design implementation.
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