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Work Background
Mission MindedDirector of Operations
Jan. 2025Lead seamless, scalable operations by aligning processes, financial health, and human resources with strategic goals to drive efficiency, growth, and a high-performing culture. Successfully build and implement business operations from the ground up, creating frameworks that enable sustainable growth and operational excellence. -Design and establish core operational processes, ensuring scalability and cross-departmental alignment that enhances service delivery, productivity, and client satisfaction.
-Oversee budgeting, forecasting, and financial reporting, ensuring financial health while achieving revenue growth and maintaining a healthy profit margin.
-Partner with a PEO to lead recruitment, employee relations, and performance management, fostering an inclusive and collaborative culture that improves talent retention and engagement.
-Mentor and support department heads, strengthening leadership capabilities and aligning team efforts with organizational priorities.
-Act as a trusted advisor to agency leadership, providing operational insights, identifying risks, and shaping strategies to ensure sustainable growth.
-Drive long-term business planning, implementing change management initiatives that improve efficiency, agility, and operational alignment with overarching business objectives.
Mission MindedAssociate Director of Operations
Aug. 2023 - Jan. 2025Guiding and advising the executive team on business strategies to drive sustainable growth through an agile leadership framework, fostering clarity, alignment, and autonomy for maximum impact. Spearheading the development and implementation of processes, policies, and procedures across departments to ensure alignment with company goals, values, and mission. Handling financial processes for accounts payable, ensuring accurate reporting for all billable accounts, and collaborating with leadership to maintain department budgets. Strategically planning and implementing resource management tools and dashboards, enabling senior leaders to make data-driven decisions that support scalability, growth, and profitability. Directing HR functions including recruitment, training, and development, collaborating on equitable professional development pathways. Designing and implementing a comprehensive compensation and benefits structure, managing multi-state compliance. Managing payroll, accounts payable processes, and vendor services, while maintaining benefits and employee engagement programs, and establishing KPIs for organizational development in collaboration with senior leadership.
BP Creative Partners, LLCCo Founder
Jun. 2018California
Mission MindedBusiness Operations & HR Manager
May. 2017 - Aug. 2023San Francisco, CADevelopment and implementation of processes, policies, and procedures across all departments to ensure alignment across the company toward the goals, values, and mission. Overhauled the financial processes for accounts payable to ensure accurate reporting for all billable accounts and maintained department budgets in collaboration with the executive team. Strategically planning and implementing resource management tools and dashboards to empower senior leaders to make strategic data-driven decisions that support scalability, growth and profitability. Managed HR functions, training and development of all new employees, as well as collaborating with senior leadership to execute professional development pathways that are equitable and sustainable. Developed and implemented a comprehensive compensation structure. Maintained multi-state regulatory compliance. Managed all aspects of payroll, accounts payable processes, and vendor services. Overhauled and developed comprehensive benefits and employee engagement programs while collaborating with senior leadership to set KPIs in the short and long term for organizational development.
California Heirlooms, IncExecutive Assistant to the President
Apr. 2014 - Mar. 2016Northern California Territory
Winston RetailChairwoman for the Winston Social Committee
Jun. 2013 - Mar. 2014San Francisco, CADevelopment and Planning of dynamic corporate, brand, social and environmental programs/ Managed and coordinated community involvement programs, including volunteer and match giving programs as well as disaster relief projects/ Initiated and developed company wide volunteer engagement program/ Created communication tools, plans and processes to promote awareness of quarterly campaign efforts as well as development of copy for all communications CSR related
Winston RetailTravel Coordinator
Oct. 2012 - Mar. 2014San Francisco, CACoordinate travel for Senior Management, employees and contractors/ Implement company wide travel protocols and guidelines/ Work with Account Managers to ensure on point travel budgets are followed/ Coordination of all Client Training/ Development and planning of all travel related processes/ Reconcile monthly travel expenses/ Strategic client travel proposals/ Facilitated and supported communications between account managers, contractor and senior management for travel related projects
Schurman Retail Group (American Greetings, Carlton and Papyrus stores)Store Manager
Jan. 2012 - Oct. 2012Management of all Store Operations including sales, profitability of overall store/ Employee recruitment, training and performance evaluations/ Scheduling and payroll to maximize productivity and profitability/ Managed store revenue and cash accountability/ Communicate, execute and manage marketing and merchandising of store/ Shipping and Receiving
SpringAheadSales Support & Development
Jan. 2011 - Jul. 2011Sales discovery/ Channel Developing/ Tradeshow Logistics/ Travel Coordination/ SalesForce Admin work/ Order processing and sales support/ Office Management and Coordination/ Business related market research
Hillsdale HomeDesign Consultant
Jan. 2009 - Apr. 2010Dublin, CaPortfolio Planning/ Research/ Execution of furniture design for brand and clients/ Visual Merchandising of Showroom/ Organization and Management of vendors and Clients Portfolios and Concepts/ Established and Maintained Client Relationships/ Channel Discovery/ Sales and Marketing of Brand and Design Concepts/ Initiated showroom events for Marketing and PR/ Showroom Library Management
L BrandsSales Manager at Victoria's Secret
Feb. 2008 - Jan. 2009San Francisco, CATeam Leadership and Mentoring/ Strategic planning in sales budget for payroll/ Scheduling sales and Marketing Merchandise displays/ Followed and implemented Brand Guide Floor Sets
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