State of ArkansasSr. Program Manager/Agile Coach/Leadership Coach
Jun. 2010 - Mar. 2011Little Rock, Arkansas AreaDeveloped and implemented Business Intelligence Dashboard for the State of Arkansas enterprise. The dashboard serves as the state’s portal for all IT information for state agencies. This info includes network availability, incident management, finance and billing, and business continuity. This project was implemented using best of practice Agile project methodology.
Developed and implemented strategic planning process for the Arkansas Governor’s office. Provided leadership to develop the IT strategic business plan for the Department of Information Services.
Deployed ITIL enterprise strategic initiatives. Utilizing ITIL best practices, implemented several service related initiatives including reducing repeat help desk incidents, change management processes, knowledge database, CMDB, and incident management.
Developed and implemented project governance process for the approval of projects into the overall portfolio of projects. Trained and mentored junior project managers. Assisted PMs through the PMP certification process by teaching PMP prep classes.