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Work Background
LeadForward SolutionsFounder and CEO
Jan. 2025Massachusetts, United StatesFounder and CEO of LeadForward Solutions and the ElevateEQ Leadership Mastery Program. Coaching: As an experienced leader and coach, I help managers double team productivity, increase morale, and cut turnover in half with the ElevateEQ Leadership Mastery Program. This 90-day program helps managers quickly build leadership confidence and trust while improving their Emotional Intelligence (EQ) skills. LeadForward Solutions offers AI Role Play practice scenarios, Courses, Communities, and Personal Coaching. Fractional Business Executive / Consulting: Provide operational leadership to small to medium-sized organizations. Fractional Services and Workflow Optimization:
• Manage daily operations to build revenue, control COGS and COS and increase profit.
• Design efficient, scalable systems and processes
• Build and lead high-performing teams
• Implement KPI's and optimize tools to achieve them
• Automate workflows to minimize manual effort
• Assist with strategic operations decisions
• Provide social media, email marketing and website development strategy
Rarebreed Veterinary PartnersSpecialty & ER Consultant
Oct. 2024 - Apr. 2025• Provide Specialty and Emergency consulting for best business practices, referral management, cost control, and operational efficiency.
• Collaborate with senior leadership and hospital teams to create KPI's, execute plans, and measure outcomes.
Rarebreed Veterinary PartnersVice President and General Manager of Operations
Jan. 2023 - Oct. 2024• P&L responsibility of Specialty and ER Hospital portfolio, with combined revenues of $100.8 million.
• Implement business process refinement, product offerings and growth-oriented change across hospital business lines.
• Developed Pet Medic Urgent Care brand, pricing, operations criteria, opening workflows and staff training to meet MBO de novo opening criteria for 2023.
• Lead Rarebreed Specialty and Emergency hospital growth initiatives by providing operational direction and acquisition criteria for new hospitals.
Rarebreed Veterinary PartnersSr. Director of Operations
Aug. 2021 - Dec. 2022Portland, Maine Metropolitan Area• Manage cross function teams that included; Medical Education, Acquisition Onboarding, Practice Consultants, Procurement, L&D and Special Projects.
• Developed tools to manage COS, COGS and practice KPI’s to help hospital leadership teams make effective business decisions.
• Lowered COGS expenses by 500 bps in various Rarebreed hospitals through inventory control initiatives and training. • Conducted leadership training to Specialty/ER and PetMedic teams to develop financial acumen, emotional intelligence, critical thinking, and conflict resolution.
• Successfully launched Idexx and Antech preventative care diagnostics program, resulting in a total net revenue of ~1.2m.
• Developed corporate DEA policies and processes that addressed federal and state regulations in ten states.
Rarebreed Veterinary PartnersDirector Of Operations
Apr. 2021 - Aug. 2021Developing procedures and playbooks to support Rarebreed Veterinary Partners across New England.
VCA South Shore WeymouthHospital Director
Jan. 2015 - Apr. 2021Weymouth, MassachusettsP & L and operational responsibility for emergency and specialty veterinary hospital generating annual revenues of ~$36 million, with a CM of $11 million. Responsible for overseeing operational, business and medical services by managing finances, marketing, human resources- all while providing excellent customer service and quality patient care. • Direct the operations of both specialty and hybrid veterinary practices, including directing the management team for a staff of ~300 employees. • Provide regional supervision for VCA South Shore Quincy, an adjunct wellness clinic in Quincy, MA
University of RedlandsAdjunct Instructor
Jan. 2014 - Jan. 2015Orange County, California AreaCourses taught- Managing and Leading Organizations. The study of organizational decision making, organizational design, culture, leadership, power and politics, and management of change.
Principles of Marketing. The study of marketing and life cycles for products and services. Students competed in a "Shark Tank" peer competition, pitching their product and marketing plan for their course project.
VCA South Shore WeymouthHospital Administrator
Jan. 2011 - Jan. 2015Fountain ValleyResponsible for the operational, financial/budgetary and human resource management of a multi-specialty hospital. Manage a staff over 100 employees, including 20 doctors, with revenues exceeding ~$13 million per year. •Developed new financial analysis reports to monitor operational and customer service KPI’s. •Decreased discounts by 30% within the first two months of employment.
•Increased revenues by 10% and controlled expenses to exceed budgetary expectations with a contribution margin increase of 5% in 2013.
•Initiated massive growth campaign for new Physical Rehabilitation department, with 200% growth in the first year. •Developed comprehensive management and leadership training programs for hospital management and supervisor teams.
•Implemented financial workflow to increase procedure estimate accuracy, ensuring that 95% of all estimate are within estimated range.
Applied MedicalRotation Program Manager
Jan. 2011 - Jun. 2011Spearhead a new department aimed at introducing senior level candidates into the culture of Applied Medical. Develop innovative eLearning programs through LMS as well as on ground courses and orientation programs.
Applied MedicalClinical Development Manager
Jan. 2010 - Jan. 2011Managing product lines, analzying product marketplace and forecasting product sales.
University of PhoenixAdjunct Instructor
Jan. 2009 - Jan. 2011Orange County, California AreaApproved to teach the following courses: Business Communications, Operations Management, Organizational Ethics and Social Responsibility, Organizational Behavior and Group Dynamics, Management: Theory, Practice and Application, Organizational Behavior, Organizational Behavior and Ethical Responsibility, Critical Thinking: Strategies in Decision Making, Business Continuity Planning and Management, Project Management, Organizational Negotiations, Global Business Strategies, Quality Management and Productivity, Innovation, Design, & Creativity For A Competitive Advantage.
MyNutritionStore.comVice President of eCommerce
May. 2008 - Jan. 2010Direct project lifecycles to redesign and rebuild eCommerce site with a content aggregator, Web 2.0 and social media elements. Develop new product lines and marketing plans to drive revenue, increase store sales and achieve optimal results with new products and key accounts. Work with executive team and board members to determine needs, critical dependencies and strategic goals. Introduce business enhancement plans based on site deficiencies and future growth areas. Develop marketing campaigns to increase traffic including; email marketing programs, corporate blogging, Social Media campaigns, Search Engine Optimization and sponsored advertising campaigns. Implement store owner eLearning training programs to teach store owner setup, product details, sales techniques and store operations. Develop short courses for new store processes and product training.
Tellus Consulting Inc.CEO
Jan. 2008 - Dec. 2010Provided business management and marketing consulting services to small/medium sized businesses. Services include planning and advisement in the following areas: business startup, budgeting, operations, financial, marketing, human resources, training, management problem identification and resolution.
WSIInternet Consultant
Jan. 2008 - Apr. 2010Business owner and Internet Marketing Consultant with WSI, an Internet consulting and education organization that develops marketing solutions for small-medium sized companies. WSI delivers industry leading web solutions, Internet Marketing, Social Media, SEO and email campaigns that deliver a return on investment.
Animal Dermatology ClinicExecutive Director
Feb. 2006 - Feb. 2008Oversee Animal Dermatology Management Group and clinic operations. Coordinate the financial, managerial and medical operations of all clinics, along with the financial, marketing, residency and research staff of the management group. Implemented budgets, KPI’s, managerial reporting mechanisms and tools to ensure financial and budgetary compliance. Guided Board of Directors and associate owners to establish shareholder agreements and s-corporations for outlying clinics. Instituted changes to improve operational flows. Including; corporately managed AP, AR and HR activities, in-house marketing dept. and ongoing continuing education seminars and trade shows. Expanded research and residency department to include SOP and budgetary process flows to increase revenue and visibility. Developed comprehensive HR policies, including employee review programs, resident interview and feedback programs to ensure program is within academic and managerial guidelines.
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