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Work Background
Futura SystemsManager, GIS Data ♦ Data Integration ♦ Product Ownership ♦ Data Conversion ♦ Automation
Apr. 2021Atlanta, Georgia, United StatesAt this point in my journey at Futura Systems, I chose to focus on data activities; I lead a team of 2 and continue to work in close collaboration with the Implementation Team. Day to day, I operate as an SME (subject matter expert) for the integration of GIS products into billing systems (CIS). I also serve as Product Owner for GIS software as new iterations arise. Within the scope of my role, I perform potential/existing customer reviews and manage the conversion of GIS data. GIS PRODUCT DEVELOPMENT:
♦ Jointly designed best-in-class GIS for energy companies that enabled data-led decision-making, reduced data discrepancies, and elevated productivity. ♦ Collaborated with the Development Team on the redesign of core GIS software to achieve compatibility with ESRI's ArcGIS Pro, working in the capacity of Product Owner. DATA ANALYSIS & CONVERSION: ♦ Interpreted complex datasets to help Futura Systems retain customers and achieve growth; generated key insights that underpinned quotes, statements of work, and business proposals.
♦ Managed conversion of customer data to Futura GIS, including QC, contributing to excellent renewal rates. ♦ Optimized the CIS to GIS integration process by harnessing data; addressed issues arising during the process, serving as integration SME. LEADERSHIP & STAFF TRAINING: ♦ Equipped staff for success and shared knowledge, notably rolling out the “Lunch & Learn” series of training and launching a mentorship program to support ramp-up for new hires.
♦ Currently instructing 50 employees on ESRI’s new ArcGIS Pro software as Futura Systems aligns delivery with this emerging technology. ♦ Delivered multiple presentations over the last 12 years at the company’s annual user conference.
Futura SystemsGIS Operations Manager ♦ Technology Implementation ♦ SQL ♦ Product Training ♦ Data Analysis
Aug. 2014 - Apr. 2021Atlanta, Georgia, United StatesI was awarded a promotion to management grade, moving into a dual role spanning both implementation and data activities. Typically, I orchestrated up to 3 concurrent data conversions, overseeing all activities as information flowed from various GIS and non-GIS sources into the Futura database model, including configuration, loading, and testing of client servers. I was depended on to provide spatial data analysis, custom SQL queries, and reporting for any GIS needs. Additionally, I headed a team (up to 5). GIS IMPLEMENTATION:
♦ Directed the full project lifecycle during implementation, from sales handoff through post-training, including server configuration, loading of GIS database, and software configuration & testing.
♦ Devised a new database that streamlined conversion, ascertained that datasets had correct spatial projection, and standardized QC documentation. CUSTOMER SUCCESS:
♦ Maintained product training during COVID-19, switching to remote instruction during COVID-19 and honing approach to online learning & knowledge transfer.
Futura SystemsGIS Implementation Specialist ♦ GIS Software ♦ Custom Integrations & Scripts ♦ Onboarding
Aug. 2007 - Aug. 2014Atlanta, Georgia, United StatesI was initially employed by Origin GeoSystems, transferring to Futura Systems in 2008 when the companies merged. It was a privilege to play a key role as the company targeted accelerated growth and carved out a market share. I worked primarily as a project manager and product specialist during the onboarding of new utility sector clients, from the point of data conversion through onsite training. SOFTWARE DESIGN:
♦ Performed as Product Specialist for Futura GIS Mapping suite, including all CIS web service software and AssetTracker. ♦ Created Map Services and built custom integrations and scripts for all non-web service customers.
FMSM EngineersGIS Technician
Oct. 2002 - Aug. 2007Louisville, Kentucky, United StatesRelocated to Atlanta, GA office in 2006
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