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Work Background
Telkom Indonesia
Government Operational Agency Officer
Mar. 2024
Jakarta, Indonesia
Telkom Indonesia
Customer Engagement Officer for B2B
Oct. 2023 - Mar. 2024
Pekanbaru, Riau, Indonesia
Telekomunikasi Indonesia
Customer Relationship Management Specialist
Aug. 2019 - Oct. 2023
Pekanbaru Area, Riau, Indonesia
Hundreds of different cases I've handled in this field can be summarized as follows: - Creating strategy for IndiHome Riau customer retention program - Supervise the operational matter in all Plasa Telkom in Riau - Ensuring the quality of sales to be delivered to the customer - Building relationship with other internal unit to find the best problem solving - Creating the weekly/monthly report of Customer Care to be reported to General Manager
Telekomunikasi Indonesia
Great People Trainee Program (GPTP) IX
Apr. 2019 - Jul. 2019
MicroAd Indonesia
Project Management Officer
Sep. 2017 - Apr. 2019
Greater Jakarta Area, Indonesia
- Receiving and documenting any task addressed to Developer division - Conducting quality control for the products created by Developer division - Conducting User Acceptance Test with the client to test the product before it's launched
Fave
Partner Management Internship
Apr. 2017 - Jul. 2017
Greater Jakarta Area, Indonesia
I, with the team, input the data of the partnered merchants and do the training about our company's product.
Groupon
Customer Happiness Internship
Jan. 2017 - Apr. 2017
Greater Jakarta Area, Indonesia
I, with the team, handle customers' feedback through e-mail, live chat, and call center.
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