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Work Background
Government Operational Agency Officer
Telkom IndonesiaGovernment Operational Agency Officer
Feb. 2024Jakarta, Indonesia
Customer Engagement Officer for B2B
Telkom IndonesiaCustomer Engagement Officer for B2B
Oct. 2023 - Mar. 2024Pekanbaru, Riau, Indonesia
Customer Relationship Management Specialist
Telekomunikasi IndonesiaCustomer Relationship Management Specialist
Aug. 2019 - Oct. 2023Pekanbaru Area, Riau, IndonesiaHundreds of different cases I've handled in this field can be summarized as follows: - Creating strategy for IndiHome Riau customer retention program - Supervise the operational matter in all Plasa Telkom in Riau - Ensuring the quality of sales to be delivered to the customer - Building relationship with other internal unit to find the best problem solving - Creating the weekly/monthly report of Customer Care to be reported to General Manager
Great People Trainee Program (GPTP) IX
Telekomunikasi IndonesiaGreat People Trainee Program (GPTP) IX
Apr. 2019 - Jul. 2019
Project Management Officer
MicroAd IndonesiaProject Management Officer
Sep. 2017 - Apr. 2019Greater Jakarta Area, Indonesia- Receiving and documenting any task addressed to Developer division - Conducting quality control for the products created by Developer division - Conducting User Acceptance Test with the client to test the product before it's launched
Partner Management Internship
FavePartner Management Internship
Apr. 2017 - Jul. 2017Greater Jakarta Area, IndonesiaI, with the team, input the data of the partnered merchants and do the training about our company's product.
Customer Happiness Internship
GrouponCustomer Happiness Internship
Jan. 2017 - Apr. 2017Greater Jakarta Area, IndonesiaI, with the team, handle customers' feedback through e-mail, live chat, and call center.

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