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Work Background
Ball State UniversityEnterprise Systems Administrator Analyst
May. 2024Muncie, Indiana, United States
TronitechSystems Engineer
Mar. 2020 - May. 2024Indianapolis, Indiana, United States• Upgrading Servers
• Migrated Azure Servers from AMS to ARM
• Upgraded Telephone systems in the office
• Managing and deploying new servers in Azure
• Network Setup in Azure
• VPN Setup in Azure to local office
• Clean up of Azure Resources
• Cost Management of Azure Resources
• Hardening of Azure Cloud Resources
• Insights Monitoring of Azure Cloud Resources
• Update Management of Azure Windows Servers
• Set up and maintaining FTP and Web Servers in Azure
Five-Star Technology SolutionsOnsite Technician
Mar. 2016 - Mar. 2020Mt. Vernon School Corp.Onsite Technician at Mt. Vernon High School
Supported: Chromebooks, Windows 7, Windows 10 , Windows Server 2019
Hardware Repair
Virus Removal
Imaging computers
Installation of software
SCCM - Deploy Software
Active Directory
Google Admin
Registry fixes
Add/Remove User Accounts in Active Directory
Windows Fixes (System Files, Updates, etc.)
Windows Group Policy
Windows Server 2019 - Web server for SnipIT, Network Licensing for AutoCAD, Epson projector management
Network install setup of AutoCAD, Revit, Inventor
iCracked Inc.Repair Technician
Jul. 2015 - Jan. 2018Muncie, Indiana AreaOnsite Mobile Phone Repair Technician
Balance Staffing CompanyRemote Tech Support
Jul. 2015 - Jan. 2016Remote Technical Support for HP and Avast
Supported: XP, Vista, Windows 7, Windows 8, Windows 8.1, & Mac’s
Virus Removal
Clean ups
Installation of software
Printer setup
Configure wireless networks
Email setup (outlook, thunderbird, etc.)
Registry fixes
Add/Remove User accounts
Windows Fixes (System Files, Updates, etc.)
Balance Staffing CompanyRemote Technical Support
Aug. 2014 - Mar. 2015Muncie, Indiana AreaRemote Technical Support for HP and Avast
Supported: XP, Vista, Windows 7, Windows 8, Windows 8.1, & Mac’s
Virus Removal
Clean ups
Installation of software
Printer setup
Configure wireless networks
Email setup (outlook, thunderbird, etc.)
Registry fixes
Add/Remove User accounts
Windows Fixes (System Files, Updates, etc.)
F2OnSiteField Service Technician
Mar. 2014 - Jul. 2014Muncie, Indiana AreaOnsite repair for Dell laptops, desktops, and all in one computers.
Onsite repair for Dell printers.
Replace motherboards, DVD drives, WIFI cards, hard drives, screens, cpu's, ect.
Run diagnostics on computers
Order new parts for customer if needed.
POS (point of sales) for Radiant systems
Repair POS equipment, including cash registers, printers, touch screens, bump bars
ManpowerGroupHelp Desk
Dec. 2012 - Mar. 2014MuncieTroubleshoot software on Mac and Windows OS.
Add and remove New user accounts.
Update Flash and Java on clients computers.
Troubleshoot Mail client application.
Add and remove email accounts.
Troubleshoot Wifi and Ethernet Network connectivity issues.
Add and remove networks.
Fix Password issues.
Create partitions on internal and external hard drives.
Set up backups on external hard drives.
Set up RAID on external hard drives.
Walk clients through the Installing of OS X 10.8 operating system.
Install and uninstall software on Mac and Windows OS.
Remote login to customers computers. Take phone calls, chats, and emails from customers.
Search for error codes in knowledge base to help fix the issue. Create cases and log the calls in a database.
Set up hardware repairs when needed.
HoganTruck Driver
Oct. 2012 - Dec. 2012Muncie, Indiana AreaResponsible for keeping tractor and trailer up to DOT requirements.
Keeping in good contact with dispatch via Qualcomm and smart phones. Delivers must be made on time.
Driving Ambition, Inc.Truck Driver
Jan. 2011 - Oct. 2012Working with multiple trucking companies to fill their driving needs.
Responsible for keeping tractor and trailer up to DOT requirements.
Keeping in good contact with dispatch via Qualcomm and smart phones. Delivers must be made on time.
PC ProSchoolsStudent
Jan. 2011 - Dec. 2011Intro to XP and Hardware Overview Applications: Word, Excel, Outlook and Advance Outlook· Installing, Configuring, and Administering Microsoft Windows XP Professional Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Service Desk Professional Windows 7 Windows Server 2008 Active Directory, Configuration Windows Server 2008 Network Infrastructure, Configuration Windows Server 2008, Server Administrator
Diamond B Oil Feild Trucking inc.Truck Driver
Sep. 2008 - Dec. 2010Worked in a high stress and hazardous environment in the Williston Basin Oilfield.
Responsible for keeping tractor and tailors up to DOT requirements.
Responsible for the loading and unloading of Crude Oil on my truck.
Testing of the Crude Oil was a critical procedure undergone at every stop.
CTA Architects EngineersMechanical CADD Tech
May. 2006 - May. 2008Helped to maintain and draw new mechanical plans for hospitals, schools, government buildings and businesses.
Responsible for keeping the plotter of our floor up and running.
First in the Mechanical department to design in a 3D environment, self taught. Assisted others with Auto CAD problems and took it upon myself to create blocks for other users.
Collaborated with others, learning new and better ways to use Auto CAD for the companies’ advantage, like creating multi view block for an easier user interface with Auto CAD.
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