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Work Background
E-commerce e Digital Marketing Manager
Opera e Lirica Srls E-commerce e Digital Marketing Manager
Sep. 2021Roma, Lazio, Italia
E-commerce & Digital Marketing Project Manager
BiotoBioE-commerce & Digital Marketing Project Manager
Jul. 2020 - Jul. 2021
E-commerce & Digital Marketing Specialist
Opera e Lirica SrlsE-commerce & Digital Marketing Specialist
Nov. 2019 - May. 2020Roma, Italia- Deciding the e-commerce strategy and drafting the content marketing plan - Uploading content/coding HTML through Magento CMS - Management and updating of products catalog - Daily analysis of website performances - Customer Journey and user experience analysis through Google Analytics and Hotjar - Google Ads campaigns management - Customer support via email and livechat (Zendesk)
E-commerce Specialist
MESAUDA MILANOE-commerce Specialist
Jan. 2018 - Oct. 2019Roma, Italia- Deciding the e-commerce strategy, including seasonal merchandising - Monitoring orders and returns - Updating products catalog - Monitoring the picking, packing and shipping process - Compiling and Transmit Delivery Updates on a weekly basis - Ensuring Deadlines are met and General Administration is completed - Adding and checking customers’ purchase orders when necessary identifying and reporting any discrepancies that could affect the business. - Checking the warehouse' stock
Manager Customer Operations
YOCABÈManager Customer Operations
May. 2016 - Nov. 2017- Ensure requests made by customers are responded to in a timely manner and in line with service management processes - Prioritize work and manage time effectively to meet targets - Review the support performance of third party vendors and advise management on issues and challenges - Updating and maintaining web pages and social networks - Managing the different accounts on marketplaces such Amazon, E-bay and Privalia
SEO Strategist & Community Manager
YOCABÈSEO Strategist & Community Manager
Feb. 2014 - May. 2016Rome Area, Italy- Using Google Analytics, AdWords, SEM Rush, Google Trends, Moz, WMT, MS Office - Optimising landing pages for PPC, SEO, email campaigns, seasonal promotions, and competitions - Updating and maintaining web pages and social networks - Creating engaging copy - Using CMS such us Magento and uploading content/coding HTML
SEO Intern
Isango! ltdSEO Intern
Apr. 2012 - Jul. 2012LondraSEO Strategy
Corsista e collaboratrice
Piazza Grande Società Cooperativa socialeCorsista e collaboratrice
Nov. 2011 - Feb. 2012Workshop Giornalismo Sociale
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