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Work Background
Midscore Credit CounselingOwner, Professional Credit Consultant, Certified Life Coach
Sep. 2017Successfully assisting loan officers, realtors and consumers in reaching credit requirements for mortgage loan approvals. Credit education & coaching focused on financial goals and objectives. Providing consumers with professional credit programs and oversight with a high % of successful outcomes.
Money Management InternationalDirector, Industry Relations
Aug. 1997 - Jun. 2020“Changing How America Overcomes Financial Challenges”
Money Management InternationalSenior Director Of Support Operations
Aug. 1997 - Oct. 2017Baton Rouge, Louisiana AreaOversaw multi-site call centers operations. Provided leadership and direction for an organization of consumer debt management services, overseeing performance, goal achievement, and service delivery. Defined strategic plans, manage budgets, and initiates programs to drive positive organizational change. Utilizes innovative problem resolution techniques to address variances in performance and consumer complaints. Fostered operational excellence by conducting call reviews, site visits, and audits to ensure regulatory compliance.
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