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Work Background
Deleon Trade LLCSenior Trade & Broker Compliance Specialist
Jan. 2024Partner with clients to develop intricate and tailored import customs compliance manuals, ensuring adherence to regulatory standards and best practices. Conduct comprehensive supplier screening and supply chain mapping to identify, assess, and mitigate potential forced labor risks. Execute sophisticated statistical and judgmental sampling methodologies, utilizing both physical unit and dollar hit analysis to validate valuation methods and address areas of concern. Provide expert advisory services on complex international trade issues, with a focus on U.S. import customs compliance. Facilitate and support the organization of the annual Advanced Topics and Customs Compliance Conference, enhancing industry knowledge and networking. Design, prepare, and deliver nationwide educational programs on advanced international trade topics, fostering a deeper understanding of compliance requirements. Oversee the development and management of multiple company websites, ensuring content is engaging, informative, and maintains a high standard of professionalism. Create and disseminate strategic social media content, including social cards and informational blasts, to communicate upcoming events, regulatory changes, and industry developments. Efficiently manage critical databases encompassing HTS, duty rates, AD/CVD, and more, ensuring accuracy and accessibility throughout.
Deleon Trade LLCTrade Specialist
Nov. 2023 - Dec. 2023Diligently evaluate and refine existing protocols to ensure adherence to international standards, contributing to fostering ethical and lawful practices within the global trade landscape.
FlexportDirector of Customs Compliance
Oct. 2020 - Oct. 2023Ensure that the company follows all import and export customs laws and regulations. Supervise compliance procedures to ensure compliant trade practices. Manage integration and knowledge-sharing of changing customs rules, taxes, and trade agreements and adjusting firm practices to comply. Create and enforce internal compliance regulations, train personnel, and audit for compliance issues. Work with customs and government organizations to address issues and facilitate risk mitigation conversations. Ensure the organization works ethically, avoids costly penalties, and builds client relationships by providing efficient and compliant customs services.
• Led a team of compliance professionals, each with designated areas of subject matter expertise to drive continuous personal and professional growth and development.
• Developed an ongoing continuing education plan for employees transacting customs business which enforces an expectation of minimum education credits annually to ensure relevant and timely subject matter expertise. • Wrote and implemented a Supervision Plan, in line with 19 CFR Part 111 modernization, to accompany and supplement the internal Customs Policy.
DSV - Global Transport and LogisticsSenior Customs Specialist
Jan. 2020 - Oct. 2020Prepare and execute post-entry projects to increase revenue and establish a continued compliance-based relationship for top clients. Manage and action Fines, Penalties, and Forfeitures, as well as CF28’s and CF29’s, to mitigate risk and identify areas for improvement in order to eliminate error recurrences. Exercise responsible supervision and control over customs business executed by legacy Panalpina employees and legacy Panalpina clients to ensure compliance with regulations, as well as internal and external SOP’s. Target possible areas of concern using an internally developed compliance dashboard to analyze performance, system-integration, and best practices. Use learned data from the compliance dashboard to strategically document and implement continuing education for all members of DSV brokerage. Work closely with IT to develop customer-facing milestones and EDI messaging to ensure accurate transfer and tracking of entry and shipment data. • Led project to develop and implement a cross-functional training strategy to successfully onboard legacy Panalpina employees onto DSV programs, policies, and procedures. • Led project to develop a bridge process between DSV and Panalpina’s operating systems to improve efficiency and data quality throughout company integration.
PanalpinaCountry Customs Services Systems & Processes Manager, USA
Mar. 2016 - Dec. 2019Create and enhance compliance-based SOP’s, process flows, and other documents to provide thorough instruction to all members of Panalpina brokerage regarding department requirements and expectations. Develop and implement multi-level training strategy to ensure continuing education for all members of Panalpina brokerage by providing a combination of webinar, on-site, and one-on-one training methods. Provide training on Entry 101, as well as updates to regulations, processes, and software. Monitor adherence to trained processes and policies by using system tools and reporting in order to identify and eliminate training gaps or lack of enforcement within local management. Research and implement tools or processes to assist with challenges learned during on-site or one-on-one training sessions. Work closely with IT to implement new tools used by Panalpina brokerage, as well as to develop customer-facing milestones and EDI messaging.
• Led project to consolidate and centralize brokerage operations from 28 offices down to 11 in order to streamline operational processes and improve cost savings.
• Led project to offshore Importer Security Filing in order streamline operational processes and improve cost savings.
• Led project to transition forwarding systems from BluJay Solutions CargoPoint to SAP’s Transportation Management software. Required development of all electronic interfaces and documentation containing entry data, as well as strategic implementation across all US locations to minimize operational impact.
• Led project to identify a new regulatory software vendor in order to improve competitive performance within the industry.
PanalpinaBusiness Unit Customs Clearance Supervisor, Acting Manager
May. 2014 - Aug. 2016Charleston, South CarolinaApply self-developed entry audit process to ensure regulatory compliance in addition to internal and external SOP adherence. Perform daily and monthly reviews of all internal KPI’s in order to monitor and present performance and growth statistics at a BU and district level. Use learned data from reviews to identify opportunities for continuing education and process improvement. Set stretch goals for employees within the brokerage department to facilitate growth, as well as foster a positive, productive, and compliant environment. Lead customers in compliance-based discussions regarding accurate entered value and classification of merchandise. Assist customers with inquiries on entry & PGA declarations, post-entry claims, and Customs RFI’s. Create client-specific reporting for external monitoring of data quality and compliance and present performance statistics during business reviews.
• Led project to develop best practices in ISF processing to ensure full shipment visibility and compliance with filing deadlines.
• Participated in project to begin documenting brokerage SOP’s and processes at a country level to ensure streamlined application across all US locations.
• Participated in project to perform gap analysis on SAP TM’s Transportation Management tool in order to prepare for a company-wide forwarding system transition.
PanalpinaAir & Ocean Imports Agent
Aug. 2010 - Apr. 2014Charleston, South CarolinaProcess timely and compliant ISF’s and entries, minding all government agency requirements. Work with clients to provide timely, detailed responses to CF28’s and CF29’s. Perform internal audits on entries prior to ACH payment to monitor and improve compliance department-wide. Provide helpful, friendly, proactive internal and external customer service. Arrange delivery of cargo from the point of entry to the customer’s door. Issue timely and accurate invoicing to customers.
• Customs Services Team Lead over all non-automotive accounts
• Develop entry audit process to identify areas of risk to be managed through topic-specific training, improved customer documentation, or system enhancements.
PanalpinaOcean Exports Clerk
Sep. 2006 - Jul. 2010Charleston, SCCreate bookings and arrange pick-up of cargo from the customer’s door to the port of export. Create or compile entry documentation to allow timely, compliant declarations by destination colleagues. File timely, compliant AES filings. Provide helpful, friendly, proactive internal and external customer service. Issue timely and accurate invoicing to customers.
• Office Super User for internal track & trace program (INTRAC)
• Department Super User for Marine Insurance program (Puma Speed)
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