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Work Background
Director of Operations
PBS SalesDirector of Operations
Jun. 2023United StatesSales & Marketing Operations
Regional Sales Manager - Affiliate Sales
ComcastRegional Sales Manager - Affiliate Sales
May. 2015 - Jun. 2023Greater Boston RegionResponsible for overall growth, success and development of indirect team members. Track statistics to monitor performance and production in relation to budgeted goals. Collaborate with Regional, Division & National Sales & Marketing teams on tactical planning initiatives involving acquisition and upgrade teams. Responsible for development of standard reporting and the delivery of feedback related to the effectiveness of existing sales plans. Manage territory and sales teams’ deployment strategies. Maintain staffing levels to ensure budgeted goals are met. Act as liaison and manage business relationships with affiliate partners; sales contracting companies and outsourced call center. Provide product training to Staff; maintain professional, consistent representation of Comcast’s products and services. Communication/Coordination of launch plans with Regional Departments. Ensure customer service compliance and complaint resolution, QC and Retention reporting.
Regional Sales Supervisor
ComcastRegional Sales Supervisor
May. 2009 - Apr. 2015Greater Boston Region
Field Sales Supervisor
ComcastField Sales Supervisor
Nov. 2006 - Apr. 2009SEMA Region
Project Coordinator/Supervisor
ComcastProject Coordinator/Supervisor
Jan. 2001 - Oct. 2006Division Sales & Marketing - Southeastern MA, WNE & CT
Customer Care Professional
ComcastCustomer Care Professional
May. 1999 - Jun. 2023New Bedford
Customer Service Supervisor
TJXCustomer Service Supervisor
Apr. 1998 - Mar. 1999
Account Executive
Household FinanceAccount Executive
Jan. 1998 - Feb. 1999
Various positions
Ann & HopeVarious positions
Jan. 1994 - Nov. 1999

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