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Work Background
Palo Alto NetworksService Delivery Manager
Feb. 2022Greater New York City Area
Palo Alto NetworksProject Manager
Jan. 2017 - Feb. 2022Greater New York City Area
AccentureDigital Marketer & Mobile Apps Program Manager
Jun. 2013 - Jan. 2016New York• Manage and own the group’s portfolio of apps including the maintenance and updates of existing apps and managing the development of new apps
• Ensure all apps are built according to corporate guidelines and best practices and follow the required approval processes for release.
• Work closely with program owners, development teams and design agencies in coordinating tasks and deliverables related to mobile app development
• Provide guidance and recommendations for enhancements and updates – be the mobile app “ evangelist” on the team!
• Responsible for driving the projects, managing and resolving issues and broad stakeholder progress communication.
• Partner with engineers to guide product development.
• Provide regular metrics reporting on all apps, identifying opportunities and observing areas for improvement
Zion Raiment LLCOwner/Consultant
Jan. 2012ZionRaiment.com
AccentureMobile Product Manager
Oct. 2010 - Apr. 2012Controlled product development for $25 Million messaging product launch
Supervised web and mobile application messaging user interface design
Oversaw product marketing for $6 Billion revenue stream
Discovered cost saving of $1Million in licensing and animation cost
Managed SMS, MMS, International, Wireless Alerts and Animated messaging products
Managed online messaging product marketing
Crafted and presented PowerPoint presentation for Senior Level management Led development of messaging products business case with finance team
Directed migration and integration efforts between workforces for messaging products consolidation
Advanced messaging projects through product launch process ensuring successful on time product delivery
Identified and established improvements to the product lifecycle enabling quicker product launch
Evaluated wireless devices for compliance with messaging requirements
Interfaced with enterprise customers in order to resolve their messaging issues Created Monthly & Quarterly financial and quantitative KPI reports
AccentureBusiness Architect/Lead Requirements Contributor
Sep. 2010 - Oct. 2010Developed high level customer and Marketing Service Requirements (MSR) for Private App Store
Defined opportunities to create tangible business value for client by leading current state assessments Defined business solutions and structures needed to realize market opportunities
Developed business case to achieve the vision Authored Enterprise App store MSR Part-A business model
Coordinated MSR Part-B contributions and buy-in from various stakeholders
AccentureTechnology Consultant
Oct. 2009 - Feb. 2010Executed global data center design and implementation
Directed and Executed network cutover and planning for 2 Manufacturing plants and 1 office location
Configured & setup Cisco switches, ASA Firewall, ACS installation & configuration, WAP configuration, ASA VPN configuration
Created documentation on As-Is and To-Be Network (Visio diagrams, Installation and configuration guide, and IP addressing scheme)
AccentureTechnology Management Consultant
Aug. 2009 - Sep. 2009Industry: Non-Profit Aug 2009 - Sept 2009 Deployed and tested location services for the Museum Wayfinding Program
Performed all required site surveys and location data gathering activities
Trained Museum staff on configuration of access points, network infrastructure, new wireless devices and tools (e.g. Wireless LAN Controller, Wireless Control System, and Mobility Service Engine)
Lead test execution and documentation of test results
Reported daily status and escalated any priority issues to the Network Lead
AccentureTechnology Management Consultant
Oct. 2008 - Jul. 2009Responsible for Design, Planning, Implementation and Coordination for 2 major manufacturing Plants Directed Network Cutover activities for 2 major manufacturing plants
Conducted Network Bandwidth Utilization forecasting and Network Auditing
Configured Network Devices (Switches, Routers, Firewalls, Wireless LAN Controllers, Wireless AP, and Air Magnets)
Documented plant network (Visio diagrams, Installation & configuration guide, and Network design)
Created reusable assets for client to use for network management
AccentureTechnology Management Consultant
Jul. 2008 - Sep. 2008Network LAN design, network capacity, implementation and performance as Subject Matter Expert
Provided guidance and process control on LAN design for client's International office and stores Responsible for creating technical documentation for stores and offices network profiles Created Visio diagrams of Enterprise Architecture, Bill of Material for corporate offices and warehouses Deployed DDC LAN design (Cisco 3750 and 6509) and Wireless devices (WiSM, WLAN Controller and 1130AP)
AccentureTechnology Management Consultant
Feb. 2008 - Jul. 2008Responsible for management of network configuration quality control
Performed network upgrade post deployment audit and clean up
Documented retail stores LAN design Eliminated network vulnerabilities using design and configuration mitigation
AccentureManagement Consultant
Oct. 2007 - Jan. 2008Provided system access and resolved support issues for Application Outsourcing (AO) engagement
Responsible for management of Access Request (AR) for AO and Infrastructure Outsourcing (IO) team
Successful made sure all Access Requests were processed, tested, and completed for AO Go-Live Responsible for training AO resources on the client's Access Request System (ARS) Created training material for AO, Supply Chain, and Human Resources AR process and ARS
Documented AR process and creation of process flow including sock controls and swim lanes
AccentureTechnology Management Consultant
Oct. 2006 - Oct. 2007Created Delivery Handbook on how to implement IPT, MPLS, and LAN technologies via a phased approach
Managed content and version release of the handbook Configured and tested of the LAN and IPT design profiles based on office size
Responsible for learning new testing tools and documenting testing approach, process, and procedure
AccentureManagement Consultant
Aug. 2006 - Jan. 2012Greater New York City AreaManagement Consultant providing advisory services on product development, IT, Strategy and Implementation cross-industry (e.g., Retail, Utility, Health Care, Communication & High Tech and Gov’t.) and cross-functional executing project management, strategic direction, and organizational optimization (e.g. Process & Technology).
Lehman BrothersIntern
Jun. 2005 - Mar. 2006Network Implementation L1 and L2 support.
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