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Work Background
CarNow Latin AmericaPerformance Support Analyst
May. 2024América Latina-Verify the correct installation and function of the digital products the company sells to car dealers on clients' websites and on the CarNow platform reporting different issues througth the audits.
-Analyze the metrics on the CarNow platform about client products and generate a report on improvement opportunities for the Customer Success Managers.
ADliveweb account Manager
Dec. 2021 - Nov. 2023Colombia-Responsible for managing different web projects like developing web pages from beginning to end, and ensuring effective communication between the client and the team.
-Structure, establish, and organize the processes with the team so that projects are completed on time and do the QA of the deliverables.
-Create reports, meetings, emails and give feedback to the client about the project. -Websites: Popsy, Hyundai, Multiparque , Profamilia accounts.
CarNow Latin AmericaCustomer Service Agent
Jan. 2021 - Nov. 2021Colombia-On dealer websites, responded to the needs of customers interested in purchasing vehicles or scheduling service through chat.
-Manage the CarNow platform, send the leads obtained, schedule technical service through allied platforms.
-Pioneer in managing the on-site chats in Metrokia Bogota and teach the salesmen to use the CarNow platform in taking chats to the customer.
Restaurante dorattoOperations Coordinator
Jun. 2019 - Mar. 2020Bogota D,C.Ensure efficient execution of processes in customer service. ( lead 20 people)
-Manage inventory, supplies and purchasing.
-Event organization and public relations with public and private entities. -Creating up communication channels at the restaurant.
-Benchmarking and implementing new strategies for rise sells. (selling 350 lunches a day).
FEELING.TRAVELCorporate Executive
Oct. 2016 - Apr. 2019-Public relations with suppliers.
-Creation and execution of conventions, forums.
-Events for individuals and corporations (Sanofi event, Bancamia).
-Analysis of the company's internal strategies to improve internal communication.
-Creating an effective communication plan between the company and the customer.
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