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Work Background
CoverMyMedsSenior Solution Architect
Apr. 2022United States• Analyze business requirement specifications from customers & internal department to consult on best path to success using a mixture of existing capabilities, NextGen capability roadmaps, and best practices. Review the related engineering software design documents, product documentation, product description to ensure customer requirements can be delivered. Extensive work with data flows, expense mgmt., and third party integrations using Gateway best practices for authentication & Authorization
• Assist engineering teams with the implementation phase, by supporting the development and product architects with the support needed to understand any delta scope and any customization requirements arising out of delta scope analysis.
• Facilitate the scale-up of product functionality knowledge by executing internal enablement activities such as estimation & review sessions. Facilitate oversight & feedback to business teams of products to support proper prioritization.
• Evangelizes principles of lean, ITIL service delivery, & SRE best practices to support anticipated outcomes. Ensures continuous integration and continuous delivery processes are followed within the delivery organization.
• Partners closely with application development & support teams to support consistency in delivery including requirements collection for workloads and cloud-based enablement. (e.g. roadmap development for data strategies.)
• Partners closely with Security and ISRM to deliver highly secure solutions that meet enterprise compliance controls. Partners with multiple tech & business focused departments to drive cross functional initiatives related to proper onboarding of cloud and use cases, as well as migration strategies.
Insight GlobalSenior Infrastructure and Network Engineer
Mar. 2021 - Mar. 2022• Capacity planning, sizing, optimization of our existing Infrastructure and Data Center.
• Develop, document, and enforce the standards, security procedures, and controls for access to ensure integrity of Active Directory and related systems
• Adhere to corporate standards/problem and change management policies
• Produce basic project plans, root cause analysis documents and report on progress to management
• Resolved issues relating to network production services by troubleshooting and support services.
• Responded to incoming requests through help desk tickers and other team members.
• Prepared PowerShell scripts and other technical documentation to support automation of administration tasks.
• Provided technical assistance in daily system checks and performance including backups and event logs.
Opis Senior Services GroupChief Technology Officer
Jan. 2016 - Mar. 2021Tampa, Florida★ Delivered Cost-Savings & Improved Efficiency Through Continuous Process Improvements I was recruited to the organization during its startup phase and held multiple positions of increasing responsibility and scope throughout an 18-year career with the business. I was promoted in 2016 to the CIO position, overseeing all daily IT operations and projects for the company’s 3K unique users. In this role, I maintained a $2mil capital budget and drove the implementation of new technology assets for the multi-site operation. SELECTED ACHIEVEMENTS: ✔ Maintained 100% compliance with internal and external guidelines by establishing and ensuring adherence to best practices, internal controls, and risk management strategies. ✔ Led the migration from on-premise to cloud infrastructure, including administering maintenance, licensing, and purchasing of IT software and systems. ✔ Managed throughout the full project lifecycle for the transition to cloud, including defining project scope, budget, timeline, and deliverables. ✔ Delivered significant cost-savings and increased efficiency by sourcing and negotiating new software and technology tools, as well as system upgrades. ✔ Maintained strong vendor relationships to effectively negotiated competitive pricing and maintain cost controls.
Blue Heron Digital Services LLCChief Executive Officer
Sep. 2014Lakeland, Florida, United StatesOur consulting services deliver a broad spectrum of IT solutions, specializing in Microsoft-centric environments, alongside comprehensive digital strategy and infrastructure support. Our offerings encompass: Systems and Solutions Design: Crafting tailored systems with best-in-class Microsoft software solutions.
Cloud Infrastructure: Designing and managing scalable, secure cloud infrastructures to support your business's dynamic needs.
Solution Engineering: Developing and implementing innovative solutions that address complex business challenges.
Digital Marketing: Strategizing and executing digital marketing campaigns to enhance your online presence and engagement.
Collaboration with Internal Teams: Working closely with IT and business units to gather requirements, offer technical guidance, and share best practices.
Maintenance and Monitoring: Overseeing LAN/WAN backups, and maintaining security systems and logs.
Operational Support: Handling administrative duties essential for business support.
Active Directory and SharePoint Services: Including health checks, remediation, and advising on architecture to optimize system performance.
Office 365 and Exchange Migrations: Facilitating smooth transitions to modern platforms.
Our integrated approach ensures that your business is supported not just technically but also strategically, leveraging the full potential of Microsoft technologies, cloud solutions, and digital marketing to drive growth and efficiency.
Opis Senior Services GroupSenior Vice President of Information Technology/ Cloud Architect
Jan. 2010 - Jan. 2016Tampa, Florida, United StatesI was selected to steered the performance and delivery of technical teams and vendors focused on enhanced IT capabilities. Oversaw the administration and allocation of project budgets aligned with established objectives. Analyzed project status to ensure alignment with timeline and executed modifications to drive efficiency across the project management life cycle. Conducted comprehensive marketing research to identify emerging technologies and approaches to enhance technical evolution enterprise wide. Provided strategic leadership and guidance to cross-functional staff.
• Successfully managed the migration of IT solutions to a cloud infrastructure.
• Consistently delivered project outcomes on time and under budget.
• Stimulated a 25% decrease in IT cost by strategically sourcing vendors and renegotiating key contracts.
Opis Senior Services GroupDirector of Information Technology
Jan. 2003 - Apr. 2010Tampa, Florida, United StatesTasked with starting new division with a brand new company in the Florida region, with fix operational issues and growth margin. Piloted, design, and delivered 11 care centers networks and telecommunication needs for 1500 customers. • Designed and launch multiple software designs to enhance team member training and productivity to improve overall company satisfaction. •Played crucial role in facilitating corporate expansion to new corporate office location.
THE EXECUTIVE COMMITTEE OF THE SOUTHERN BAPTIST CONVENTIONDirector of IT
Jun. 1999 - Jan. 2003Nashville, TNBrought into the business to establish and lead the IT department. Managed a cross-functional team comprised of IT Managers, Technicians, and Computer Scientists. Collaborated with the executive team on developing and implementing strategies that bridged technology and business goals. • Drove cost-savings while improving efficiency by identifying, sourcing, and negotiating new software and technology tools, including upgrades and new systems.
• Established and maintained strong relationships with vendors and negotiated cost-efficient contracts.
• Server Configuration and Administration (Windows Server 2012, 2016, 2019)
• Demonstrated ability to deliver solutions on-time, to scope and within budget
Joplin First Church of the NazareneAssociate Pastor
Jul. 1997 - Aug. 1998Joplin, MO
U.S. Coast GuardPetty Officer Second Class
Jul. 1993 - Jul. 2002United States
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