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Work Background
Foster Family Alliance of NCDirector of Projects & Grants Management
Jan. 2025United States
Foster Family Alliance of NCProject Manager
Jul. 2024 - Dec. 2024United States
IntuitTax Specialist
Jan. 2023United States
Cone HealthProgram Manager
Sep. 2021 - May. 2022Greensboro, North Carolina, United States
Cone HealthSr. Salesforce Application Analyst
Feb. 2019 - Sep. 2021Greensboro/Winston-Salem, North Carolina Area
Best Business Consulting Firm LLCBusiness Strategist
Jul. 2017United StatesEducating, empowering and inspiring entrepreneurs to follow their passions and grow their dreams by starting or growing a small business.
Parata SystemsSystem Administrator - Salesforce
Mar. 2017 - Apr. 2018Durham, North Carolina
Merz North AmericaCRM (veeva) Administrator
Jun. 2014 - Mar. 2017Raleigh, North Carolina• Administering and customizing CRM system as required. Managing and coordinating all technical processes and actions between IT, Service Providers and CRM team.
• Monitoring functionality of the SFA system and software as it relates to reporting of call and sampling activities. • Addressing routine questions from end users and support system training as needed on SFA system.
• Supporting field sales personnel by providing necessary documents, training, etc. as needed to properly distribute drug samples and to properly operate and maintain SFA system.
Amerilife and Health Services of Greensboro LLCIndependent Sales Representative
Dec. 2012 - Nov. 2013Greensboro, NCConducting healthcare analysis with clients and presenting problem resolutions. Educating clients and acting as a field underwriter for life insurance companies. Doortodoor health, accident and life insurance sales, in addition to, indexed annuity products sales.
Best UnlmtdEvent Planner/Owner
Jul. 2007 - Jul. 2012Greensboro/Winston-Salem, North Carolina AreaSuccessful planning, organization, coordination and implementation of special events. Human Resources, business and event management. Marketing: internet and social media advertising.
Bank of AmericaOperations Consultant
Mar. 2006 - Aug. 2012Greensboro, NCManaging the completion of tasks for business partners and peers. Responding to correspondence received by the Office of the Comptroller of the Currency (OCC), Consumer Financial Protection Bureau (CFPB), public officials, attorneys, other regulatory agencies and customers. Identifying and coaching to opportunities that ensure accuracy, compliance and avoid risk to the bank. Being an advocate for the customer, minimizing negative impact to clients and improving customer experience. Quality assurance and reporting, special projects, peer mentoring and facilitating new hire on the job training. Consistently exceeding goals set in place by management for production and quality. Mortgage loan origination and retail bank product sales. Inbound and outbound customer service and sales.
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