H&K Lakey IndustriesBusiness Owner, Marketing Manager, and Salesperson
Feb. 2018DFW, TX• Manage incoming calls and customer service inquires • Generate new leads and follow up with them
• Create engaging online content and manage social media sites. I have successfully garnered a social media following and interact with them professionally on Facebook.
• Identify and assess customers’ needs. • Discuss products and services offered and ensure customer satisfaction and understanding of procedures
• Work with suppliers and customers, creating quotes, placing bids, and converting orders • Build relationships and trust with customer accounts through open communication. • Handle customer complaints, providing appropriate solutions and alternatives
• Proficient in Joist software and creating bids
• Proficient in Quickbooks and managing profit and expenses as well as handling tax and payroll responsibilities
• Manage company budget
• Built a company portfolio and regularly keep it up to date with new additions and edits