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Work Background
MBO PartnersUSAA Member Harm Investigator
Nov. 2024 - Apr. 2025Remote* Conducted QA reviews on aged fraud alerts; ensured accurate classification and compliance with federal reporting.
* Assessed resolution quality and reimbursement decisions, identifying patterns in processing errors.
* Recognized as a Subject Matter Expert (SME) and a critical asset to the team, frequently consulted by leadership for complex case guidance and escalation support.
MBO PartnersUSAA Aggregation Management Investigator
Nov. 2023 - Nov. 2024Remote* Streamlined alert routing and reduced case duplication by linking related fraud events.
* Created new cases from fraud alerts and identified missed suspicious activity.
* Drove process improvement initiatives and served as SME for fraud policies and escalation standards.
* Identified a systemic flaw in the debit card transaction process; led efforts to mitigate customer losses and collaborated across the enterprise to close vulnerabilities in fraud detection systems.
MBO PartnersUSAA Fraud Investigator II
Jul. 2022 - Nov. 2023Remote• * Uncovered $6.2M fraud ring; identified false profiles and ATM abuse tactics.
* Filed SARs and conducted in-depth investigations on complex fraud types, including ATO, ID theft, and elder scams, on over 100 cases.
* Conducted peer QA reviews and supported training initiatives.
QinetiQ North AmericaManagement Analyst II
Sep. 2009 - May. 2011* Managed $15M+ in federal project funds, improving fiscal oversight and eliminating waste.
* Recovered misallocated funds on underperforming naval projects and revamped budget planning procedures.
Heritage Trust Federal Credit UnionCertified Fraud Specialist/Loss Prevention
Nov. 2003 - Aug. 2009Summerville, South Carolina, United States• * Implemented an enterprise-wide anti-fraud program protecting $338M+ in assets.
* Prevented $235K+ in losses by rewriting check procedures and identifying vulnerabilities.
* Investigated ID theft, international scams, and referred cases for federal prosecution.
* Worked side by side with the Compliance Manager to align credit union policies with federal regulatory requirements.
* Local leading expert in Identity Theft and assisted in discovering and investigating a multi-million-dollar credit washing scheme affecting multiple financial institutions in Southeast South Carolina. As a result of this scam, spearheaded procedure improvements within the credit union to prevent further losses due to similar fraudulent behaviors.
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