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Work Background
DOMA TechnologiesAccount Manager
Apr. 2020 - Apr. 2021United StatesResponsible for all aspects of initiating, planning, monitoring, controlling and closing all activities required to ensure DOMA delivers post-sale contracted solutions. Leverage knowledge of DOMA’s technology and processes to build, mature and grow relationships with clients and identify new opportunities for growth. Provide support/services to one, a few or several client accounts simultaneously. Develops a thorough understanding of the contract, the client’s technical environment and business goals. Ensures strategies and execution plans are identified to leverage solutions in a manner that supports the client’s achievement of those business goals.
Responsible for managing all phases of Program/Project implementation: communication, planning, scheduling, reporting, onboarding, training, support, risk mitigation, opportunity identification, and analytics.
First Date BoutiqueOwner
Nov. 2019Tampa, Florida, United StatesFirst Date Boutique is an online fashion boutique that was founded in 2019. A small business in Virginia Beach, Virginia, but we have big dreams. Our passion for fashion, means that we aim to provide our customers with quality products and quality customer service. We keep our eyes on the latest trends and we pay attention to our customers wants and needs. Our customers are at the top of our priority list at all times.
MixxedFit® LLCGroup Fitness Instructor
May. 2019Virginia Beach, VirginiaMixxedFit is a people-inspired fitness program that combines explosive dance movements with body weight toning. WE ARE PEOPLE-INSPIRED. Our workouts are created and carefully crafted with you — along with 100,000+ other MixxedFit® enthusiasts — in mind. Whether it’s creating the best choreography most suitable for our students, staying 10 minutes after class to help someone, feeding the homeless on our weekends, organizing national campaigns to bring awareness to various platforms and non-profit organizations, our instructors are leaders in the communities who pride themselves on volunteering, fundraising, and making a difference in our communities beyond the gym walls.
DOMA TechnologiesProject Supervisor
Jun. 2015 - Apr. 2020Virginia beach, VAResponsible for coordinating claim process department activities, providing reports, monitoring data integrity and providing administrative and claimant support as well as ensuring a high level of customer service and maximizing productivity. Serve as the first point of contact for CSR Leads and staff when questions arise on business processes, unique scenarios or other business process issues. Assist in developing training material and delivering live training to new staff as well as recurring training to existing staff. Assist in the development and modification of Portal changes, typically consisting of user permissions, group permissions, Quick Links, search queries, etc. Assist in processing private medical record requests across all task areas, including QA. Manage the day-to-day planning, operation and problem-solving so that a team meets it required level of service or production. Track and submit ideas and solutions for claims processes improvement. Track computer issues and trouble tickets. Track and submit ideas and solutions for claims process improvement.
DOMA TechnologiesTeam Lead
Jul. 2014 - Jun. 2015Virginia Beach, VirginiaConvey guidance received by Supervisors to assigned CSR’s. Handle the training of assigned CSRs on policies, procedures and systems. Perform ongoing monitoring of CSR’s ensuring their quality remains at the highest standards and they are knowledgeable of changes to the process and workflow. Monitor work queues as applicable to ensure productivity metrics are achieved. Provide daily/weekly activity reports for the CSRs. Address any day to day activity and conduct issues with the CSR’s escalating team member issues and concerns to the Supervisor as needed.
DOMA TechnologiesCustomer Service Representative
Nov. 2012 - Jul. 2014Virginia beach, VAResponsible for processing medical record requests to include initiation of outbound calls and responding to incoming calls from private health care providers. Representatives must provide a high level of customer service, maximize productivity, perform heavy data entry of personal identifiable information, review medical records and other correspondences received from healthcare providers and perform highly accurate data entry.
Army National GuardMilitary Police
Jun. 2010 - Jul. 2018Manassas, Virginia•Law enforcement patrols •Interview witnesses, victims and suspects in investigations
•Crime scene security and processing
•Arrest and charge criminal suspects
•Basic warrior skills and use of firearms
•Military/civil laws and jurisdiction
•Investigating and collecting evidence
•Traffic and crowd control •Arrest and restraint of suspects
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