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Work Background
WiproHead of Strategy, Wipro Engineering
Apr. 2023Mountain View, California, United States
WiproChief Of Staff to President and Global Managing Partner, iCORE
Apr. 2021 - Mar. 2023Mountain View, California, United States
WiproCountry Manager, Wipro Taiwan
Jul. 2018 - Mar. 2023Taipei, Taiwan• Relaunched and scaled operations – hiring 270+ FTEs in 30 months, and lifting market revenue from $XXXk to $XXm in ACV; 3 year CAGR of 276%
• Led cross-functional team of 19 managers — 7 in-country, 12 ex-country — across product engineering, pre-sales, marketing, people ops, finance, and legal to drive ongoing business activities, and organization buildout, for Wipro Taiwan
• Guided research team of 2 to analyze Taiwan AI/ML ecosystem, and develop playbook for engaging universities, startups, private and public sector; initiated discussions with NTU, NTHU, NCTU, ITRI, III, MOEA, TAITRA, AppWorks, and Cherubic Ventures
WiproClient Solution Partner, Strategic Accounts
Apr. 2017 - Mar. 2021Taipei, Mountain ViewServed Fortune 50 companies in the Technology, Media, and Telecommunications (TMT) industry in areas of product, digital engineering, and operations -- with a particular focus on addressing their engineering, and research and development needs. I advise Wipro leadership on defining vision and strategy for building client relationships in this industry, drive strategic planning cycles, and own special initiatives from ideation-to-implementation. The company has given me much, and I give back to the organization by mentoring Wipro's annual cohort of managers who join through the Global 100 program. • Incubated product engineering and R&D services business and grew portfolio revenue by 480% on 4-Year CAGR basis, by empaneling Wipro as preferred supplier, proving proof-of-concept programs, and securing and negotiating key contracts
• Scaled 320+ member new product introduction and sustenance engineering services team across US, Taiwan, China, and India to deliver the release of 7 smartphone models, 2 mobile operating systems, and 8 smart home product family devices • Drove weekly/monthly/quarterly xFN reviews to align on objectives and key results, and led MBR/QBR/EBR preparation with leadership (SVP/VP/GM), to deliver reviews with key clients • Advised leading US internet media operator’s central procurement team, and key business unit vendor management offices, on transforming services outsourcing
• Managed $1.1m vendor-to-client reinvestment initiative, with strategic key account procurement team, to drive supplier-led innovation programs for delivering $Xm in business value and outcomes
• Managed xFN teams across CTO’s Office, Partner Alliances, and Marketing teams to build AI and machine learning (ML) GTM partnership with Google
• Recruited and mentored Global 100 Managers from Top 20 Global MBA programs, taking on individuals for 15-month rotational assignments; mentored 26 managers over 5 years
WiproGlobal Business Manager, Global 100
Jul. 2015 - Mar. 2017Mountain View, Philadelphia, London, Chengdu, BengaluruThe Global 100 program was launched to nurture Wipro's future business leaders. Joined as part of the inaugural cohort, and sharpened management and leadership skills through rotations in business units across South Asia, East Asia, Europe, and North America. Led internal projects to refine geo operations and go-to-market strategies, and advised Fortune 50 and FTSE 100 clients on digital strategy, operations, and organizational change initiatives: • Developed Wipro Greater China (China, Taiwan, Hong Kong, Macau) business strategy through analysis of Greater China ecommerce, cloud, fintech, and mobile market trends and forecasts; recommendations delivered to CEO’s Office for implementation
• Optimized network buildout, and field operations OpEx spend for leading UK telecommunications operator; 12-week engagement identified £45m per annum savings opportunity by deploying big-data and predictive analytics solutions
• Advised Leading US multiple-system operator (MSO) on technology platform and go-to-market strategies for building $1b digital health business opportunity; structured and managed solutions advisory team of 7
SeaRegional Operations and Business Development Intern, Shopee
May. 2015 - Jun. 2015SingaporeCompleted 2 month internship while finishing full-time MBA program. Managed business development and operations across Taiwan, Thailand, Vietnam, and the Philippines. Partnered cross functionally with Managing Directors, and product, engineering, and finance teams, to support operations in Singapore, Malaysia and Indonesia. • Directed cross-functional teams across 7 countries to redesign and standardize product, finance and logistics operations in Vietnam, Thailand, and Indonesia, and led market launch activities for Taiwan, Malaysia, and the Philippines
• Led teams to create first sales performance platform to understand key growth metrics and KPIs, and harness insights to improve performance and outcomes across 7 operating markets
InfosysTechnology Lead
Apr. 2013 - Jul. 2014Greater Los Angeles AreaAdvised Global Fortune 500 on information technology, operations and business strategy. Responsibilities additionally spanned service management, implementation, and support functions. Key clients included leading Japanese multinational corporations in the manufacturing and semiconductor industries. Selected accomplishments:
• Advised leading Japanese conglomerate’s VP and Directors of IT on strategies to consolidate IT systems and deliver shared services for nine North American (NA) subsidiaries.
• Managed the production system support lifecycle through implementation of new systems, maintenance of existing systems, and the upgrade, and removal, of obsolete systems
• Oversaw knowledge management initiatives to preserve and enhance organization knowledge through efforts to encourage documentation and the sharing of project learnings
InfosysTechnology Analyst
Sep. 2010 - Mar. 2013Greater Los Angeles AreaSelected accomplishments:
• Managed end-to-end lifecycle for designing, implementing and maintaining an enterprise mobility management (EMM) platform, and managed migration of 1200 endpoints to support mixed iOS, Android, and Blackberry environment; EMM support for iOS and Android devices increased end-user satisfaction and productivity scores
• Designed, implemented, and maintained Microsoft Exchange 2013 and Microsoft Lync 2013 mail, messaging, and unified communications solutions for 1200 employee organization, and migrated 1200 mail and messaging accounts from IBM Lotus Notes to Microsoft platforms
• Designed, implemented, and maintained Microsoft System Center Configuration Manager 2012 solution for managing and securing 1450+ end-user, and datacenter endpoints; Solution increased operational productivity by 20% at zero additional cost
• Designed, implemented, and managed successive upgrades and migrations of Microsoft desktop operating systems (XP/Vista/7/8) and Microsoft server operating systems (2003/2008/2012) for 1450+ end-user, and datacenter endpoints; completed all system upgrades, migrations, and replacements, by end of year one of Windows 8 and Windows Server 2012 release.
InfosysSenior Systems Engineer
Jun. 2009 - Aug. 2010Greater Los Angeles AreaSelected accomplishments:
• Designed, implemented, and maintained service desk platform to manage IT and engineering operations requests for 1200 employee organization, including 2400 end-user endpoints, and 250+ data center systems
• Designed and implemented global documentation template and process, for 35+ member engineering team, to continuously capture and retain institutional knowledge, across end-user computing, service desk, networks, servers, and storage systems -- reducing onboarding time by 60%
InfosysSystems Engineer
Jan. 2009 - May. 2009Greater Los Angeles AreaSelected accomplishments:
• Completed due-diligence report containing details of existing service desk processes, and platform customizations to prepare business requirements document for change management initiative
• Maintained information technology (IT) and engineering operations on behalf of Global Fortune 500 -- reporting and analytics, asset management, data management and incident management
Branded Outlets Ltd.Purchasing Assistant
Jan. 2009 - Jan. 2012Taipei, and Greater Los Angeles AreaPlanned product mix and budgeted bimonthly purchasing activities in support of purchasing manager. Selected accomplishments:
• Proposed and secured implementation of internet business-to-consumer (B2C) solutions to compliment brick-and-mortar (B&M) business, focusing on implementing expansion strategies and increasing brand recognition
InfosysSoftware Engineer
Aug. 2008 - Dec. 2008Bengaluru, IndiaCompleted five month rotation at corporate headquarters in Bangalore, India, as part of the Global Talent Program, with peers from the United States and the United Kingdom. Selected accomplishments:
• Supported information technology (IT) and engineering operations on behalf of Global Fortune 500 -- reporting and analytics, asset management, data management and incident management
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