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Work Background
Diagraphik DesignDigital Strategy & Web Design
Mar. 2023Portland, Oregon Metropolitan AreaCurious about learning how a website can help you gain more customers, build trust and credibility, or grow your business? Reach out for a free goal-driven website project plan detailing how to utilize your existing website or create a new one to grow your business.
BibleProjectProject Manager, Internationalization and Web
Jan. 2023 - Jan. 2025Moved into project management of Internationalization for BibleProject after launch of ProyectoBiblia.com. Then integrated onto the Web Squad to help with both English and Spanish websites. Concurrently working with short-term and/or experimental projects. - Optimized Spanish website experience to 30K monthly active users within 18 months via user research, surveys, data analytics, and content strategy.
- Managed written content strategy for Spanish website, working up to a cadence of localizing one article per week with a high of translation quality
- Performed user interviews, surveys, data analytics to inform Global web strategy
- Agile project management for Web Squad, including planning, running sprint rituals and retros
- Managed experimental and short-term projects such as work with outside engineering firm, website migration for partner, and covered for Spanish localization program manager during sabbatical
BibleProjectProduct Manager, Internationalization
Jan. 2022 - Jan. 2023After working as a UX Designer, I helped deliver BibleProject's first international website, proyectobiblia.com. - Strategized and delivered nonprofit's first international website.
- Developed roadmap with Global and Web teams, doubling users, traffic, and revenue in one year.
- Service design of localization processes for written website content.
BibleProjectUser Experience Designer and Strategist
Jan. 2021 - Jan. 2022Portland, Oregon, United StatesWebsite-focused UX work for BibleProject.com, specializing in user research, UX strategy, and information architecture for the website, app, CMS, and Asset Management System. - Designed IA for an AMS managing 5,000+ videos in 50+ languages.
- Enhanced website UX and User Journeys through research, data analysis, heuristics evaluation, usability testing, and wireframes.
- Developed content models, audits, and content inventories to boost SEO.
- Launched and optimized a site search tool with 1M+ searches in its first year.
- Implemented content design, updates, and IA updates in the CMS.
BibleProjectUser Experience Researcher and Designer
Jan. 2020 - Jan. 2021Portland, Oregon, United StatesHired initially on 3-month contract working with Data/Business Insights and Web Team to provide UX research and design for mobile-first website redesign, search tool launch, and app development. - Created organization’s first set of User Personas and User Journey Maps, presenting and then coaching organization around User Experience, Personas, and Journey Maps
- Performed audits and user research around each section of website for mobile-first redesign including videos, podcasts, blogs/articles, and downloads.
- Helped implement content, design, and IA updates in CMS
Belmont Coffee ServiceBack-end Systems Manager
Aug. 2019 - Mar. 2020Portland, OregonBrought in specifically to design a service program and database of 500+ pieces of coffee equipment for 150-client office coffee supplier. - Built database of equipment and discovered ~$500k of unrealized equipment value out in the field
- Service design of customer support requests, technical service visits, and reducing need for follow-up visit by 50%
Heart CoffeeCafe Manager
Jun. 2017 - Aug. 2019Portland, Oregon AreaManaged customer experience, training, and employee performance for the flagship store of Portland's best coffee roaster.
Steadfast Coffee TechOwner, Director of Operations, Training and Service
Apr. 2014 - Nov. 2016Portland, OregonBuilt relationships with Portland's best coffee companies and roasters, providing consultation, equipment and innovative service packages. Designed intelligent forms and training curriculum for employees and clients.
Heartstrings CycleworksOwner / Operator
Mar. 2013 - Jan. 2014Designed and fabricated high quality steel bicycles by hand.
Ristretto RoastersTechnical Service Director
Oct. 2012 - Apr. 2014Built and managed technical service program for wholesale coffee roaster
Heartstrings Cycling TeamFounder And Director
Aug. 2012 - Jan. 2014A bicycle team spinning more than just wheels - we ride and race to raise funds and awareness alongside the Susan G. Linen Foundation.
Ristretto RoastersBarista
Jun. 2012 - Apr. 2013nw nicolai - schoolhouse electric building
Cielo CyclesFramebuilding Assistant
Dec. 2011 - Jun. 2012Portland, Oregon Area
Bike GalleryBicycle Sales
Mar. 2011 - Dec. 2011Downtown Portland
Lakeside BicyclesBicycle Sales
May. 2010 - Jan. 2011Lake Oswego, OR
Peet's Coffee & TeaRetail Sales, Barista, Coffee & Tea Specialist, Bar Specialist
Nov. 2006 - Jan. 2012Lake Oswego, Bridgeport Village, Downtown Portland
Third Coast DesignCAD Technician
Apr. 2001 - Jan. 2007
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