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Work Background
Overland-TandbergSenior Manager, Software Quality Assurance
Aug. 2020 - Jan. 2025Westminster, Colorado, United States• Designed and implemented an anonymized telemetry system for three product lines, enabling real-time data collection on product usage, feature adoption, versioning, and dependencies. Integrated Grafana for real-time analytics, providing engineering and marketing teams with actionable insights into customer usage patterns. • Developed scalable REST APIs using Python (Flask-RESTX) and MySQL, with modular SQL query generation and dynamic table configurations for secure data storage and conflict resolution.
• Directed the deployment, maintenance, and security of all public-facing engineering servers within the DMZ, ensuring high availability, peak performance, and strong external access protection. Implemented security best practices to safeguard infrastructure while optimizing system reliability and scalability.
• Performed comprehensive testing of all APIs across all products and corporate-required integrations like NetSuite, ensuring seamless functionality and robust integration.
• Led multiple successful major and minor releases across multiple versions of RDX Insight, RDX Manager, and QuikStation firmware, ensuring high-quality, on-time delivery while maintaining a predictable release cadence. Managed competing development and QA resources, overseeing the full release cycle from backlog grooming to go-live testing and announcements.
• Performed vulnerability assessments and developed security patches for QuikStation to enhance system resilience. Actively pursuing Certified Ethical Hacker (CEH) certification to deepen expertise in cybersecurity and threat mitigation.
• Managed engineering IT operations, overseeing GitLab, Atlassian tools, OS upgrades, and infrastructure enhancements. Led server deployments, optimized engineering ESX clusters, and configured networks to ensure scalability, security, and performance.
Nexenta SystemsDirector of Quality Control
Mar. 2012 - Aug. 2020Truckee, CA• Transformed a distributed black-box testing team into a high-performing enterprise glass-box QA team for a Software Defined Storage clustered operating system, enabling efficient testing of scalable NFS, SMB, Fibre Channel, and iSCSI storage services.
• Established and led the security response team for all Nexenta products, reducing internally identified security vulnerabilities by 78% over three years.
• Managed a global engineering organization of nearly 50 engineers, overseeing one onshore team and four offshore teams to drive seamless collaboration.
• Designed and developed a Java-based functional test automation framework, enabling automated testing for over 4,000 use cases across CLI and REST API interfaces.
• Led a performance tiger team, identifying and resolving 25 critical (Severity 1 and 2) performance-related issues.
• Managed releases and introduced a quarterly fix pack cadence, establishing a more predictable and efficient release model.
• Deployed and administered TestRail, enabling the QA team to track, organize, and analyze test plans across 100+ test suites and 45,000+ use cases.
Quest SoftwareSoftware Development Manager
Dec. 2010 - Mar. 2012Led all development activities for Akonix products post-acquisition, managing the transition and integration of R&D teams into Quest’s development and support structure. Acted as the primary liaison between Marketing, Support, and Business Development teams, ensuring alignment on product goals and strategy. Delivered technical training to cross-functional teams, facilitating a smooth knowledge transfer and integration over a six-month period. Negotiated weekly between business and engineering teams, establishing priorities for bug fixes and feature enhancements. Provided technical guidance on security, troubleshooting, and QA, ensuring high-quality releases and timely delivery of hotfixes. Oversaw the Data Center operations, ensuring optimal performance, security, and daily management of hardware and software for the product line. Achieved market leadership with the product, winning nearly every head-to-head competition in the industry.
Quest SoftwareManager, Quality Control
Jan. 2008 - Dec. 2010Led the QA team in advancing DevOps practices and developing comprehensive QA testing strategies. Coordinated release planning based on service requests, third-party applications, and OS updates, ensuring smooth and timely delivery. Enhanced product quality by implementing over 1,800 hours of continuous integration test cases, reducing escalations and streamlining hotfix management across all releases. Directed the migration of the product line to support VMware ESX/vSphere, improving system compatibility and performance. Successfully mitigated an average of two potential escalations per week, resolving 44% of issues without impacting development resources. Developed statistical analysis and trending reports to monitor sustained engineering activities, providing insights into load and resource utilization.
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