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Work Background
Titan Frozen FruitCustomer Service Manager
Jan. 2025
AMETEK Pacific Design Technologies (PDT)Contract Specialist
Aug. 2023 - Jan. 2025Goleta, California, United States
smart72homeDirector of Customer Service
Jun. 2022 - Apr. 2023United States
Curation FoodsCustomer Service
Sep. 2018 - Mar. 2022Santa Maria, CA
Curation FoodsCustomer Service Manager
Sep. 2018 - Mar. 2022United StatesIn my most recent role at Curation Foods, Inc., Utilizing my leadership skills, I head 15 customer service representatives across two brands and three locations to obtain designated business goals. I plan and organize meetings with cross-functional departments to share key ideas and SOX regulations to establish a culture of transparency and continuous improvement. In addition to this, I develop sales reports on overall status and progress in various formats. I finalize operations agreements in association with high-level executives from large national chains. I implement best practices by maintaining SOP for the department.
It is worth mentioning that I manage Revenue Audit per Sarbanes-Oxley (SOX) for Securities and Exchanges Commissions (SEC) requirements. I lead Eat Smart and O Olive Oil brands' Food & Drug Administration (FDA) /Center for Disease Control (CDC) Lot Track and Trace Food Safety management. I oversee promotions, ads, and price reconciliation in partnership with retailers.
Accomplishments I'm proud of: Saved over $20K annually by executing cost savings initiatives.
Attained KPI target of >95% current by revising AR processes.
Achieved ~$500M revenue with the coordination of customer service and sales team.
Minimized paper waste by over $10K through change management in audit retention processes.
Secured over $1M annually by fulfilling transportation needs in coordination with logistics department
SyngentaSales Operations Specialist
Feb. 2013 - Feb. 2018CaliforniaIn my previous role as Sales Operations Specialist, I administered budget and forecasting to accomplish short and long-term financial goals. I updated accurate records aligned with internal and external audits per SOX for the SEC. I negotiated contracts for facilities in five locations with vendors.
Moreover, I employed new global software program (SAP) to improve business efficiency as well as trained customer services group on the processes of SAP.
Also, I managed team of 11 in three locations. I cultivated productive relationships with Western and Eastern Commercial Units' customers to gain established sales and business objectives. I facilitated production and commercial sales team by providing purchase orders.
Major Achievements: Maximized revenue from $7M to $13M within four years through strategic planning and implementation.
Directed over $100K annually in procurement/accounts payable and accelerated reconciliation of accounts payable transactions on monthly and yearly basis.
Reduced headcount by 55% and gained 85% increase in sales by optimizing workflow processes.
Prince LionheartSales and Marketing
Jan. 2006 - Jun. 2009
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