Black Swan StrategiesExpert: Risk, Governance & Tech | Partner
Nov. 2011Operational Efficiency: - R$ +115 million generated in results;
- 97% in process improvement, through automation and operation restructuring; AML/Fraud Identification: - R$5.3 million recovered;
- Design of Policies and Procedures;
- Risk mapping and mitigation. ITSM: - 87% reduction in the number of interruptions and failures in IT services, and elimination of the root causes of problems, > greater availability of systems and user satisfaction;
- Improved Service Request Management, service catalog, tangible SLA and increased internal satisfaction;
- Improved communication with users and stakeholders regarding service status, incidents and planned changes. Data Governance (Federated and Centralized):
- Increased data maturity, advancing 2 years in 1: definition of policies, roles and responsibilities, controls and data KPIs;
- Security risk mitigation: Implementation of robust data security policies, access control and encryption, reducing the risk of leaks (DLP) and unauthorized access;
- Effective responses to audits: Ability to quickly and clearly present compliance with data policies and regulations during internal and external audits;
- Accelerating Digital Transformation: delivery of MDM and related paving the way for the use of Artificial Intelligence (AI), Machine Learning (ML) and Big Data. Risk Management:
- Regulatory Compliance: Ensuring that the organization complies with all required laws, regulations and standards (PCI DSS, GDPR/LGPD, ISO 27001), avoiding fines, penalties and legal sanctions;
- Mitigation of Partner and Customer risks (KYP/KYC), financial risks, credit analysis and reputational risks;
- Operational resilience.