Requests
2
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Lloyds Banking GroupComplaints Manager
Jul. 2024Newport, Wales, United Kingdom• Resolved customer complaints related to transport services, collaborating with stakeholders for fair outcomes and customer satisfaction.
• Prioritized cases, met daily goals, and handled escalated calls to ensure compliance with regulatory standards.
• Investigated assigned complaints and provided outcomes based on evidence received from stakeholders.
Cardiff University / Prifysgol CaerdyddAdmissions administrator
Oct. 2021 - Nov. 2022Cardiff, Wales, United Kingdom
DeloitteHuman Resources Administrator
Jun. 2021 - Dec. 2021Cardiff, Wales, United Kingdom• Providing day to day advisory support to employees, managers and partners across Deloitte UK
• the taskforce team process very high volumes of emails on a day-to-day basis
• Providing timely and effective handover, where appropriate, of cases that require input or completion by the wider HR community.
• Ensuring all SAP related actions or updates are completed accurately in time
• Ensuring effective utilisation of case management tools, keeping all records up to date and accurate and tracking activities through to timely closure.
• Ensuring compliance with appropriate Data Protection legislation at all times.
• Completion of allocated caseload which includes, return to work, Fit notes, Pre employment, Specialist assessments, Report Releases, Sending Report recommendations to business contacts
• Raising Ariba requisitions, chasing cost approvals, raising purchase orders, invoices and sending assessment reports to employees
Lloyds Banking Groupcomplaints case handler
Sep. 2019 - Mar. 2020Cardiff, United KingdomWorked in a fast-paced environment where I had to review a huge number of PPI complaints: with each complaints, a thorough investigation is carried out and provide the consumers with the best resolution that suits their needs. As I worked in an environment with target, I manage my time efficiently by managing and prioritising my work loads. Working as a team member, supporting my team for growth of the company and each other is also one of my strong skills. I believe I am a strong team player. My job also requires me to create and produce response letters for our consumers; if more documentations are required for the investigation, I would flag this with the customer so we can deal with the investigation faster. After the investigation, if the customers are eligible for a PPI claim then I would transfer the case over to the redress department after leaving clear notes on the system.
Lloyds Banking GroupCustomer Service Advisor
Sep. 2016 - Mar. 2017Rosyth, Fife, United KingdomEngaging with wide range of customers over telephone
To deliver outstanding customer service by successfully responding to questions and queries
To recommend new products to customers
To log in the results of calls and escalate if required
Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the service centre
To ensure that all customers are dealt with in accordance with all compliance and regulatory requirements (including internal processes and procedures) which aim to protect our customers as well as the reputation of the Lloyds Banking Group
Intch is a Professional Networking App for the Future of WorkSee more people like Namitha on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
265670 people
24
Founder @ Bentley Mills
18
Ceo @ Lumenlinks Ltd
34
Investor Relations Manager @ ExxonMobil
59208 people
18
Financial Consultant @ Standard capital corporation
43
Investments Relations Manager @ ExxonMobil
121
Investor Relations Manager @ ExxonMobil