Provident Investment CounselManager, Client Services Department & New Accounts
Dec. 1995 - Sep. 2001Pasadena, California, United States• Problem solving for financial data system
• Liaison for financial portfolio information resource coordination within firm
• Personally worked with marketing executives, Chief Operating Officer, Vice President of Operations & Portfolio Managers to facilitate account set ups for new clients, coordinating PIC systems and procedures between the client, client’s contract, the custodian (e.g. bank) and/or broker(s).
• Worked with PIC’s attorneys for approval & revision of client contracts
• Supervised continual staff cross-training to promote smoother demand response & teamwork
• Created and managed archival storage/retrieval system for client documents within Securities & Exchange Commission(SEC) regulations (onsite & offsite) Some of Client Service Departmental (staff) responsibilities included:
Maintaining Portfolio Administration Client Billing System; client terminations; maintained CRIS (client information) database, handled monthly company wide reporting to head offices (UAM, Boston, MA)