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Work Background
Larabie Financial SolutionsFinancial Coach
Sep. 2020Columbia, Tennessee, United StatesOffering Coaching to help others work through financial issues and become debt free.
OpenTextDirector, Cloud Support Operations
Jan. 2020 - Apr. 2025Led a globally distributed support team of 50+, providing 24/7/365 support and stability for Opentext’s mission-critical Business Network and Supply Chain platforms.
Delivered 99.95% system availability for enterprise clients through continuous improvement of deployment strategies and incident response procedures.
Collaborated cross-functionally with Engineering, Professional Services, and Support to implement scalable solutions and new technologies.
Spearheaded best practice documentation and automation of deployment pipelines using Kubernetes and Ansible, reducing manual errors by 25%.
Mentored and developed managers and individual contributors, improving team performance and employee engagement.
Played a key role in disaster recovery planning, ensuring business continuity across multi-cloud and on-prem environments.
OpenTextSr Manager, Messaging Operations
Apr. 2015 - Jan. 2019Lead team of 18 systems, database and application engineers. Primary leader for Trading Grid platform enhancements and support. Established daily cross functional meetings to enhance stability. Worked on acquisition integration projects that established Opentext Business Network.
GXSManager, Messaging Operations
Apr. 2012 - Apr. 2015Lead team of 12 system and application engineers to continue to support Messaging Platforms.
Worked as part of a task force to define how to move services into a new twin datacenter model, developing new Disaster Recovery models and adding automation to application builds.
Launched Opentext Trading Grid platform for next generation Managed Services as part of a collaborative cross team effort.
GXSSr Application Enginee
Jan. 2005 - Apr. 2012Supported Datacenter consolidation projects to move from IBM to GXS datacenters
Setup Dev/QA Lab Spaces in Engineering Development Facility (EDF)
Grew new service Information Exchange Front End from ground up. Worked closely with Engineering, Quality Assurance, Support teams to define new processes on deployment, monitoring and incident response. Migrated Trading Grid Messaging Service from proprietary platform to use Tomcat Application Servers on virtual machines
IBM Global ServicesApplication Engineer
May. 2000 - Jan. 2005Supported systems, databases, applications for EDI Services unit
Primary support for x.400/x.25 messaging Grew knowledge in Linux and AIX, DB2 administration, Axway Cyclone AS2 service, Websphere MQ,
Clarkson UniveristyStudent Network Technician/Library Support
Jul. 1997 - May. 2000Student employment while attending Clarkson Univeristy. Worked along side of campus staff while assisting with network installations, switch upgrades, cable runs. While in the Library helped maintain student workstations, assist with maintenance and upgrades on the Library catalog software. Created online homework solutions utilizing scanned copies manipulated into pdf formats for students.
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