OpenTextDirector, Cloud Support Operations
Jan. 2020 - Apr. 2025Led a globally distributed support team of 50+, providing 24/7/365 support and stability for Opentext’s mission-critical Business Network and Supply Chain platforms.
Delivered 99.95% system availability for enterprise clients through continuous improvement of deployment strategies and incident response procedures.
Collaborated cross-functionally with Engineering, Professional Services, and Support to implement scalable solutions and new technologies.
Spearheaded best practice documentation and automation of deployment pipelines using Kubernetes and Ansible, reducing manual errors by 25%.
Mentored and developed managers and individual contributors, improving team performance and employee engagement.
Played a key role in disaster recovery planning, ensuring business continuity across multi-cloud and on-prem environments.