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Work Background
EduFocal Limited Chief Operating Officer
Apr. 2023Kingston, Jamaica
Cable & Wireless CommunicationsDirector - CVP Voice, Mobile & Hospitality
Mar. 2021 - Apr. 2023Kingston, Jamaica
Cable & Wireless CommunicationsRegional Head of B2B Mobile - Caribbean & Latin America
Jan. 2018 - Mar. 2021Kingston, JamaicaOversight and responsibility for mobile products for business customers in 15 CWC markets: Development of Internet of Things (IOT) strategy and implementation plan.
Development and approval of customized mobile communication products to meet the needs of business customers;
Creation of policies to improve B2B cost management across markets;
Collaboration with vendor-partners to deliver new products;
Coordination with procurement to deliver most functional and feature rich devices for B2B customers;
Commercial and financial guidance and recommendations to senior management for market decisions.
Overseas Examination CommissionMember of Board of Commissioners
Aug. 2016 - Mar. 20212A Piccadilly Road, P.O. Box 33, Kingston 5, Jamaica.The Overseas Examinations Commission is mandated to: ensure that the rules of the Ministry of Education with respect to the conduct of Overseas Examinations are adhered to by schools and private candidates; ensure that the rules and regulations of the various examining bodies are observed
disseminates registration information regarding examinations in a timely manner
Overseas Examination CommissionChairman - Procurement Committee
Aug. 2016 - Mar. 20212A Piccadilly Road, P.O. Box 33, Kingston 5The Procurement Committee at the Overseas Examination Commission is responsible for:
- managing procurement activities within the Commission;
- ensuring that procurement activities are in full compliance with Government of Jamaica Procurement Guidelines;
- supporting the strategic objectives of the Commission through the acquisition of leading technology, solutions and services.
Wisynco GroupDeputy Director of Operations
Apr. 2016 - Aug. 2017Lakes Pen, St.Catherine, JamaicaResponsibility for the delivery of fast moving consumer goods manufactured and distributed by Wisynco Group. This includes:
- development and implementation of strategies to improve operational efficiency;
- leading and coaching team to deliver on company objectives;
- supporting technology implementation projects to reduce waste, increase output and improve employee productivity.
Digicel JamaicaHead of Business Services
Jul. 2011 - Mar. 2016JamaicaResponsible for operations and support services for multi-million US dollar corporate sales team within leading telecom services provider Project manager for implementation of multi-country Caribbean solutions Develop sales KPI and incentive structures Develop and implement strategies to support Corporate Sales teams. Lead Business Services team consisting of:
• GSM Service Delivery – customize mobile solutions for corporate clients
• Data Analysis and Reporting – facilitate decision-making through reporting
• Bid and Project Management – Winning new business and implementing solutions
• Customer Relationship Management (CRM) – effective management of relationships of all corporate clients Responsible for corporate customer service team serving 70% of publicly listed companies in Jamaica
Digicel JamaicaCommercial Bid Manager
Feb. 2009 - Jun. 2011Preparing pricing and proposals for GSM and ICT solutions for Corporate customers. Implementation of ICT solutions after customers sign contracts and general Project Management
Digicel JamaicaBusiness Analyst
Nov. 2006 - Jan. 2009
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