REGINA CAMBA

IT Professional - multiple roles

Investor & VCCall CenterMarketingCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterSales & BizDevHRCall Center SupervisorCall Center TrainerTechnical Support AgentEntertainmentFinanceEducationAssistantAdministrative AssistantOffice AssistantContent ManagerSMM ManagerSEO ManagerEmail Marketing ManagerOffice AdministratorDocument ProcessorData Entry AssociateData Entry SpecialistData EntryComplaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCase ManagerChief Customer Officer (CCO)Customer Success ManagerHelp Desk SupportCustomer ServiceTech SupportProject ManagerIT

Experienced IT Service Management leader with over 5 years of success in building high-performing service desk teams, refining support operations, and delivering measurable improvements in service quality. Certified ITIL® professional with a strong track record of aligning IT services with business priorities, improving SLA adherence, and enhancing customer experience across enterprise environments. I specialize in leading service delivery initiatives, mentoring frontline support teams, and implementing process improvements that reduce escalations and increase first-contact resolution. Skilled in leveraging platforms like ServiceNow and Jira to drive transparency, accountability, and operational efficiency. I thrive in fast-paced environments where collaboration, continuous improvement, and strategic execution are key to success.

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Work Background

Service Delivery Lead

CognizantService Delivery Lead

Mar. 2023 - Jun. 2025London, United Kingdom

Service Desk Manager

Cognizant Microsoft Business GroupService Desk Manager

Aug. 2020 - Apr. 2023

Cloud Support Engineer

New SignatureCloud Support Engineer

Feb. 2020 - Aug. 2020

Technical Lead

DatacomTechnical Lead

Jun. 2019 - Jan. 2020

Technical Support Engineer

DatacomTechnical Support Engineer

Jul. 2016 - Jun. 2019

Technical Support Engineer

ConvergysTechnical Support Engineer

Feb. 2015 - Jul. 2016

Senior Care Worker

Fold Housing AssociationSenior Care Worker

Jan. 2007 - Jan. 2014

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