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Work Background
Dream Finders HomesDirector of Construction
Sep. 2024South East Florida• Oversee new home construction projects, managing multiple sites simultaneously throughout the region as Director of Construction. • Deliver comprehensive field training to crews and staff to ensure adherence to quality standards and construction best practices. • Coordinate project schedules and resources to facilitate timely and efficient project completion. • Implemented and maintained safety protocols to ensure a safe working environment on all construction sites. • Collaborate with subcontractors, vendors, and internal teams to address project challenges and optimize operations. • Monitor project budgets and timelines, while ensuring projects were completed within scope and financial parameters.
NVR, Inc.Regional Customer Service Manager / Warranty Manager | NVR, Inc. (FL) | 08/2022-Present
Aug. 2022 - Feb. 2025Florida, United States• Managed the warranty cycle for all homes in the regional market, while ensuring timely and effective resolution of customer issues. • Acted as the Regional Customer Service Manager, which included overseeing all aspects of customer service within the warranty department. • Coordinated with construction teams and subcontractors to resolve warranty claims. • Monitored and analyzed warranty data to identify trends and areas for process improvement. • Trained and mentored staff to facilitate knowledge sharing and improve team-wide performance. • Implemented new standard operating procedures (SOPs) to enhance warranty processes and improve customer satisfaction.
NVR, Inc.Regional Special Assignments Manager SEF/SFN | NVR, Inc. (US) | 11/2021-11/2022
Nov. 2021 - Nov. 2022United States• Executed comprehensive market analysis and facilitated vendor acquisition to support new home construction projects. • Cultivated partnerships between NVR and its vendors, as a relationships liaison. • Provided infrastructure support to enhance operational efficiency and project execution. • Utilized expertise in consulting, custom remodeling, and project management to drive process improvements. • Played a key role in strengthening vendor relations and ensuring quality service and materials for construction projects.
NVR, Inc. Ryan HomesProject Manager | NVR, Inc. (South FL) | 12/2019-11/2021
Dec. 2019 - Nov. 2021South Florida• Oversaw new home construction projects, managing multiple sites simultaneously as a Senior Project/Construction Manager. • Delivered comprehensive field training to crews to ensure adherence to quality standards and construction best practices. • Coordinated project schedules and resources to facilitate timely and efficient project completion. • Implemented and maintained safety protocols to ensure a safe working environment on all construction sites. • Collaborated with subcontractors, vendors, and internal teams to address project challenges and optimize operations. • Monitored project budgets and timelines, while ensuring projects were completed within scope and financial parameters.
Triple R Construction CompanyVice President of Operations / Senior Project Manager | Triple R Construction| 12/2012-11/2019
Dec. 2012 - Nov. 2019Florida, United States• Oversaw a variety of large-scale commercial and residential construction projects from planning to execution as a Senior Project Manager. • Maintained accountability for all bid processes, project estimation, insurance, documentation, and mortgage lender procedures for mitigation and construction. • Partnered with clients and project teams to monitor project progress, manage project expenses, and mitigate risks. • Orchestrated client meetings, closing processes, and billing; and developed project budgets using Xactimate and other software.
Ocean Restoration and Builder of FloridaProject Manager | Ocean Restoration & Builder (Tampa/Miami, FL) | 11/2009-10/2013
Jan. 2008 - Oct. 2013Tampa/Miami, FL• Spearheaded commercial and residential construction projects, including overseeing all phases from initiation to completion. • Managed multiple disciplines and trades across numerous simultaneous projects to ensure seamless operations. • Administered sinkhole claims, including negotiating insurance settlements and processing mortgage lender documents. • Executed all necessary documentation, estimating, contracts, and permitting. • Planned and coordinated meetings with subcontractors and vendors to discuss the project scope; and negotiated vendor costs for materials and services to maintain budget integrity.
FreelanceCustomer Service Consultant, Coach, & Mentor | Freelance (FL) | 2006-Present
Jan. 2004Florida, United States• Built and maintained strong working relationships with various clients, including entrepreneurs, business owners, and other community stakeholders. • Delivered consulting services to entrepreneurs and businesses to help them develop strategies for enhancing their customer service. • Provided arts coaching and life coaching to individuals to help them achieve their personal, creative, and professional goals.
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