Bianca Love - Team Lead Website, Royal HaskoningDHV

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Work Background

Royal HaskoningDHVChair of YOUNG RHDHV

Apr. 2025

Royal HaskoningDHVCMO Secretary

Sep. 2024Since 1 September 2024, I have also become the Secretary to the CMO, which is a decision-making group consisting of all our Business Line Marketing Directors, Corporate Group Director Brand, Marketing & Communications.

Royal HaskoningDHVVice Chair of YOUNG RHDHV

Apr. 2024 - Mar. 2025

Royal HaskoningDHVAdvisor Internal & External Channels

Jan. 2024Amersfoort, Utrecht, NetherlandsAs part of the Corporate Group Brand, Marketing & Communication, this role involves me utilising my project management, team management and content management skills throughout various departmental projects and roles, overseeing and assisting the members within our team. In my first few months in the role, I focused on the Functional Ownership of our intranet (that is built on SharePoint), which involved managing the intranet team and their activities, writing content, giving training, developing the roadmap, doing User Experience Research, and conceptualising short- and long-term improvements. Since 1 September 2024, I have left my role as Functional Owner of our intranet and have since become the Functional Owner of our websites (built on Sitecore). This role entails managing the website content team (within our department), giving training, creating the website strategy, improving our way of working, as well as enhancing our collaboration with the Business Line marketers.

Royal HaskoningDHVProject Management Officer

Jan. 2023 - Jan. 2024Amersfoort, Utrecht, NetherlandsWhile still being in my role as Content Manager, I joined the Project Management Office. In this role the main activities were stakeholder management and ensuring projects had effective communication regarding delays and that the statuses of all projects were reported efficiently. Within the Project Management Office I worked as a data controller and creator of PowerBI dashboards with all the necessary project information of all our Corporate Groups and strategic projects. Within this role I focused on streamlining specific project management processes and worked on ways to automate project report information into the dashboards I created. I also created the company's Rolling Calendar and enhanced it in collaboration with our Finance Analytics team. The Rolling Calendar served as a communication tool to keep our staff informed of any upcoming projects and implementations that could have an impact on them.

Royal HaskoningDHVContent Manager

Mar. 2022 - Jan. 2024Amersfoort, Utrecht, NetherlandsWithin this role my time was shared between different teams, which allowed me to grow and develop in different aspects of my career. For Digital Studio and Smart Development, I focused on creating and writing content for the teams to spread awareness of the solutions we can provide the business. When working with iReport (a Content Management System), I worked on content and communications, as well as improving the support and training platforms we had in place to ensure our Key Users, Project Managers, and other iReport users have the easiest and most efficient iReport experience. I also managed the content in the various platforms such as our intranet pages and Teams environments. In the WPS Communications and Training team, I focused on my role as a Communications Specialist for projects, changes, and other internal communications. I also focused on content and communications in the larger WPS team, such as writing guidelines and manuals, managing content pages on our intranet, designing various images for our internal platforms and focusing on the User Experience within the mobile applications.

Bidvest LifePayroll & Benefits Administrator

Jul. 2021 - Jan. 2022Durban, KwaZulu-Natal, South Africa*Same duties as the Payroll Administrator role, with the additions of: Being the liaison between the employees and our brokers regarding additions, cancellations and/ or changes to an employee's Medical Aid or Gap Cover policy. Administrating the Medical Aid, Gap Cover and Provident Fund on-boarding, off-boarding, and additions/ changes for all employees. This role aslo entailed mplementation and setup of the new Sage 300 People Payroll system, along with all the history information for employees’ financial, fixed, and equity information.

Bidvest LifePayroll Administrator

Apr. 2020 - Jun. 2021Durban, KwaZulu-Natal, South AfricaEnsuring compliance with taxation and regulatory legislation as it affects payroll and its systems and maintaining and keeping all payroll records up to date. Ensuring employee loan, fringe benefit and deduction calculations are applied and recorded correctly. Reconciliation and processing of monthly Provident Fund values. Ensure all payroll queries are resolved timeously and payroll is finalized within prescribed deadlines. Ensuring all payroll specific reports are generated and updated accurately. Ensuring third parties are paid as and when required. Process any additional ad-hoc payments as and when required. Updating general ledger cash book and bank reconciliation. Processing of payroll specific general ledger journal entries. Reconciliation of payroll specific balance sheet and income statement accounts. Calculations for annual incentives and leave pay provisions. Prepare and upload the Provident Fund file onto the portal and reconcile monthly figures. Process member withdrawals and ensure that they have been authorized. ESS leave system administration and monthly leave reporting and analysis. Process UIF Documents for terminated and maternity benefit employees. Ensure year-end reports are finalized for auditors. Assist auditors with payroll related queries and provide requested documentation. Submission of EMP501's, IRP5 Certificates and UIF information.

SagePayroll Software Consultant

Sep. 2017 - Apr. 2020Durban Area, South AfricaInstalling and implementing Payroll systems and applicable modules for new clients. Writing reports according to client’s requirements. Creating methods of calculation to eliminate manual entries and calculations, to ensure ease of use for the payroll user. Assisting client with the import of figures and general processing. Providing quality and accurate in-person, telephonic and email support to clients on all Payroll related matters. Identifying customer needs and upsell/ cross-sell opportunities with other products and services, such as onsite consulting, data fixes, add-on modules and new sales. Consolidating, preparing, and performing Tax Year End and Mid-Year EMP501 Submissions. Maintaining up-to-date knowledge about Bargaining Councils, BCEA, Leave Policies, Tax, UIF and SDL Calculations, Employment Equity, General Ledger. Presentation of Training Courses (when required) in Basic Payroll Training; Advanced Payroll Training; Report Writer; Tax Principles; Employment Equity. Frequent visits to clients to keep in touch and maintain relationships with customers. Striving for and reach sales/ consulting targets and goals of the department. Reporting on any product enhancements, suggestions from clients via the pre-set mechanisms and channels. Interacting and adapt to customers of different backgrounds. Maintaining own admin work, such as time sheets, sales, and invoices.

Various CompaniesPart-time positions

Dec. 2015 - Aug. 2017KwaZulu-Natal, South Africa- Sales Consultant Richmond Plumbing and Sanware, Ballito, South Africa December 2016 - August 2017 - Burial Administrator The Old Apostolic Church, La Lucia, South Africa September 2016 - November 2016 - Personal Assistant Siyakha Imperial Printing, Mount Edgecombe, South Africa May 2016 - August 2016 - Administrative Assistant Timeless Timbre, Durban North, South Africa February 2016 - April 2016 - Receptionist Salsabeel Boutique Hotel, Morningside, South Africa December 2015 - January 2016