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Work Background
KenzenFounder & Operations Director
Jan. 2018 - Jan. 2025
Envoy AirPassenger Service Agent
Jan. 2016 - Jan. 2018Punta Cana, Dominican RepublicAssisted customers during their check in and boarding process by performing documentation verification and ticketing sales skills.
BanaOperations Manager
Jan. 2016 - Jun. 2020Punta Cana, La Altagracia, Dominican Republic
Envoy AirLead Station Agent
Jan. 2013 - Dec. 2015Pittsburgh, Pennsylvania, United StatesPerformed ticketing sales and worked with passengers to help them during their check in and boarding process by verifying their documentation. Assisted passengers during flight delays and cancellations by accommodating and rerouting tickets as needed. Oversaw 10+ employees at a time as a Lead agent and made sure their tasks were performed correctly and in a timely manner. Supported the airline as a Ground Security Coordinator (GSC) by assuring all procedures were followed during the ground time of an aircraft.
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