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Work Background
American Vision PartnersInformation Security Training Specialist
May. 2024United States, TempeIn addition to my IT PM role at AVP, I am also the Information Security Training Specialist. I led the development and delivery of cybersecurity training for end-users, doctors, and new hires. • Collaborated with cross-functional teams to create engaging training modules.
• Ensured comprehensive cybersecurity education across multiple ophthalmology practices.
• Implemented interactive training methods to increase knowledge retention and engagement.
American Vision PartnersInformation Technology Project Manager
Jun. 2021United States, TempeCreate, implement, & manage technical project plans for an ophthalmology management company under a private-equity owned company structure.
• Manage technology, infrastructure, and hardware implementation for integrations and new construction builds
• Create, distribute, and train end-users on new SOPs
• Work directly with Senior Leadership, System Engineers, and Technical Services Support Teams on new technology initiatives My Project Stats in > 3yrs:
• Coordinate & manage the technology, infrastructure, and hardware integration of 25+ ophthalmology clinics & 6+ ambulatory surgery centers across 8 unique practices in 5 different states
• Coordinate & manage the technology, infrastructure, and hardware installation at 9+ new construction builds
• Manage 15+ software implementations, including a company-wide EHR upgrade, across 101 ophthalmology practices
• Computer hardware & software upgrade of 350+ endpoint devices over the span of 2 months and 101 locations
Banner HealthIT Coordinator II
Jan. 2018 - Jun. 2021In my role as an IT Coordinator II at Banner Health, I provided technical support to corporate employees in both office and remote settings. I was responsible for procuring all IT equipment for employees and vendors, ensuring seamless operations. Additionally, I took on the role of peer mentor, guiding and training staff to enhance their technical skills and knowledge.
SimonMed ImagingHuman Resources Specialist
Nov. 2017 - Jan. 2018Scottsdale, AZIn my role as a Human Resources Specialist at SimonMed Imaging, I spearheaded the full-cycle recruitment process, from sourcing to making applicant offers. I also played a key role in on-boarding new employees, ensuring a smooth transition and compliance with company policies. Additionally, I provided valuable guidance to employees and managers on personnel policies and procedures.
SimonMed ImagingIT Project Coordinator
Sep. 2016 - Jan. 2018Scottsdale, AZIn my role as an IT Project Coordinator at SimonMed Imaging, I successfully coordinated various IT projects, such as PACS upgrades, network and telephony setups, and radiologists' station upgrades. I collaborated with physicists to ensure regulatory compliance on mammography workstations and managed equipment deployment at new and existing imaging sites.
SimonMed ImagingProject Coordinator - New construction
Aug. 2016 - Jan. 2018Scottsdale, ArizonaIn my role as a Project Coordinator at SimonMed Imaging, I worked closely with the VP of IT and CEO to coordinate new construction projects for medical imaging centers. I ensured all team members understood their responsibilities and project scope, hosted team meetings to review milestones, and managed human resource matters. Additionally, I compiled project reports, coordinated with vendors, and assisted in budget monitoring.
ZenefitsImplementation Analyst
Aug. 2015 - Aug. 2016Scottsdale, AZ• Managed 40-80 groups daily and up to 120 monthly, building strong relationships with insurance carriers and Implementation Managers.
• Utilized Asana and SalesForce to efficiently manage projects, while creating Confluence pages for company-wide reference and training.
• Successfully collected ACA compliant documents, worked with multiple departments, and communicated effectively to meet changing workloads and responsibilities.
Western Retail AdvisorsExecutive Assistant
Mar. 2015 - Aug. 2015In my role as an Executive Assistant at Western Retail Advisors, I was responsible for creating and editing detailed Excel documents, facilitating communication with Real Estate Brokers, and managing invoicing and payments with precision. I conducted daily research on retail shopping centers to analyze market trends and support strategic decision-making.
Silverleaf Country ClubVisual Merchandising Intern
Jan. 2014 - May. 2014Scottsdale, AzIn my role as a Visual Merchandising Intern at Silverleaf Country Club, I spearheaded the management of visual displays in the Golf Professional Shop, collaborated with the Merchandiser on artistic development, and ensured the professional distribution of recommended products. This experience allowed me to enhance my skills in visual merchandising, customer engagement, and product marketing, setting a solid foundation for my career in the retail industry.
Silverleaf Country ClubFitness Attendant
Aug. 2012 - Dec. 2014Scottsdale, AZIn my role as a Fitness Attendant at Silverleaf Country Club in Scottsdale, AZ, I was responsible for managing member experiences, accounts, and retail operations. I ensured the professional distribution of recommended products and maintained strict confidentiality for all members and clients.
Silverleaf Country ClubSpa Coordinator
Jun. 2011 - Dec. 2014Scottsdale, AZIn my role as Spa Coordinator at Silverleaf Country Club, I collaborated with the Spa Director to develop visually stunning displays in treatment rooms and retail spaces. This led to an increase in customer satisfaction and sales. Additionally, I coordinated with vendors to ensure timely delivery of products and maintained inventory for efficient product merchandising.
La Grande Orange MarketplaceMarket Representative; Barista
Jan. 2010 - Dec. 2012Phoenix, Arizona AreaIn my role at La Grande Orange Marketplace, I excelled in maintaining visual displays, product merchandising, and delivering exceptional customer service. I successfully handled cash transactions, serving over $30,000 in sales daily. • Developed strong cash handling and transaction processing skills
• Enhanced customer service abilities
• Improved product merchandising techniques
Equity Residential Property ManagementLeasing Consultant
Jan. 2006 - Dec. 2009Phoenix, Arizona AreaIn my role as a Leasing Consultant at Equity Residential Property Management in Phoenix, Arizona, I excelled in conducting property tours, providing detailed information to clients, and meeting monthly sales metrics. With strong organizational and communication skills, I effectively managed client inquiries and requests, ensuring a high level of client satisfaction.
Washington Mutual BankSenior Teller
Jan. 2001 - Dec. 2006In my role as a Senior Teller at Washington Mutual Bank, I proactively profiled customer needs to provide tailored advice on bank services and products. I efficiently handled client inquiries, opened new accounts, and managed ATM and vault custodial duties. Additionally, I traveled to various locations to support staffing needs, showcasing my flexibility and dedication to customer service.
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